Luxury Guest Services Agent

$20.00-$24.00/hr | $1,000 Signing Bonus | Performance Bonus | Full Benefits

Before a guest ever walks through the door of one of our homes, they've already formed an impression of 30A Luxury Vacations. It happened in the way you answered their call. The warmth and confidence of your reply to their inquiry. The way you helped them choose the right home for the trip they've been looking forward to all year.

That's not a transaction. That's this role.

At 30A Luxury Vacations, we're a locally rooted, premium vacation rental company operating along the emerald waters and sugar-white beaches of South Walton. We don't run a call center - we run a hospitality team. Our reservations agents know the homes, know the neighborhoods, and know how to guide a guest from "just looking" to "can't wait to get there."

We're looking for someone who shares that standard.

The best reservations agents in this industry aren't order-takers. They're trusted advisors - warm, consultative, and deeply knowledgeable - whose ability to listen carefully, ask the right questions, and confidently match a guest to the right property turns inquiries into bookings and bookings into return guests.

That's who we're looking for.

As a Guest Services Agent, you'll be the first voice of 30A Luxury Vacations for every guest who reaches out. You'll report to our Director of Guest Services and work shoulder-to-shoulder with a tight-knit reservations team that takes pride in the experience we deliver.

Day-to-day, that means:

Responding to guest inquiries across phone, email, and text - quickly, accurately, and with the kind of warmth that makes someone feel they've called the right place

Guiding guests consultatively - understanding what they need, matching them to the right property, and confidently communicating the value of what we offer

Processing bookings, modifications, and cancellations across all channels with care and precision

Managing communication and bookings across Airbnb, VRBO, and our direct booking channels

Handling pre-arrival communication - confirmations, directions, recommendations, and special requests - so guests feel taken care of before they ever check in

Maintaining deep knowledge of property availability, rates, amenities, and the unique character of every home in our portfolio

Coordinating closely with property management, housekeeping, and maintenance to keep every arrival seamless

Fielding guest questions during stays and routing anything you can't resolve to the right person, fast

Identifying upsell opportunities - welcome packages, extended stays, special add-ons - because thoughtful recommendations are also good business

Contributing to a team culture where the standard is set by example, not by reminder

We're in the hospitality business. That means we work when other people vacation. Weekends are a regular part of this role, and holidays can be a workday too - because that's when our guests are booking, arriving, and experiencing everything we've promised them. We build the team's schedule as fairly as we can and make sure there's protected time to recharge.

If you take pride in being the person who shows up when it counts, you'll feel right at home here.

You'll be a strong fit if you bring:

1+ years in hospitality, reservations, or high-touch customer service - vacation rental or luxury environment strongly preferred

Outstanding written and verbal communication skills - your emails read well and your phone manner puts people at ease

A sales sensibility without the sales pressure - you help people make the right choice for them

Composure under pressure - high-volume days happen, and the team that handles them well is the team people remember

Strong organizational instincts and the kind of attention to detail that prevents small mistakes from becoming big problems

Comfort working in a tech-forward environment. We run a modern, fully integrated stack and expect our team to use it well:

Reservations & Operations:
Escapia, Breezeway

Communications:
Slack, Microsoft Outlook

Project Management:
Asana, Airtable

AI Tools:
Claude AI and ChatGPT - we actively use AI to work smarter, communicate better, and move faster, and we want teammates who embrace that, not avoid it

Hardware:
Apple ecosystem exclusively (iPhone, iPad, Mac Book) - fluency is expected

We're proud of what we've built here - and we work hard to make sure the people who help us build it share in it.

$1,000 signing bonus paid after your first 90 days

Hourly compensation: $20.00-$24.00/hr, commensurate with experience

Performance bonus tied to meaningful outcomes

Comprehensive benefits:
Medical, dental, and vision insurance (effective the 1st of the month on or following 30 days after hire)

Life insurance

401(k) with 100% company match up to 4% after 90 days

Paid time off (PTO) covering both sick and…