Customer Service Representative

Location: Nokomis

Job Description

Customer Service Representative
PGT Windows & Doors (Part of MITER Brands)

Venice, FL |  Onsite
Monday–Friday |  8:00 a.m. – 5:00 p.m.
Hourly Pay:  $18– $22(based on experience)

Role Purpose
The Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes.

About MITER Brands
MITER Brands  is one of the nation’s leading manufacturers of vinyl windows and patio doors, with trusted brands including  Milgard ,  MI Windows & Doors , and  PGT Innovations . With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service — for our customers and our team members.

✅ Core Skills (Required)
These are the skills needed to be successful from day one:
Customer Communication:  Ability to communicate clearly, professionally, and empathetically with customers via phone and email

Problem Solving:  Ability to assess customer concerns, determine appropriate next steps, and drive resolution

Organization & Accuracy:  Strong attention to detail when managing requests, documentation, and follow‑ups

Time & Priority Management:  Ability to manage multiple requests while meeting deadlines in a fast‑paced environment

Collaboration:

Ability to work effectively with cross‑functional teams to resolve customer issues

Professional Judgment:  Ability to handle sensitive situations, payments, and customer data responsibly

Transferable & Learnable Skills
These skills can be developed with training and on‑the‑job support:
Learning product knowledge related to windows, doors, and warranty processes

Navigating internal systems to track warranty claims, service requests, and payments

Coordinating schedules with field service technicians across assigned regions

Communicating service timelines and expectations to customers

Adapting to changing priorities while maintaining service quality

⭐ What Success Looks Like
In this role, success means:
Customer inquiries are resolved accurately and within expected timelines

Warranty claims are validated and processed efficiently

Field technicians are scheduled effectively and prepared for service visits

Customers feel informed, supported, and confident throughout the process

Internal partners receive complete, timely information to support resolution

Service commitments and quality standards are consistently met

2-3 years’ previous experience in customer service preferred.

️ Tools & Work Environment
Phone and email communication with customers

Internal service, scheduling, and payment systems

Cross‑functional collaboration with  Field Service, Sales, Leadership, and Engineering

Fast‑paced, customer‑focused environment requiring flexibility and professionalism

Education & Experience (Flexible)
High school diploma or equivalent required

Customer service experience preferred (manufacturing, building materials, or construction‑related environments are a plus)

Experience in windows, millwork, or warranty processes is helpful but not required

Why Join MITER Brands?
Stable weekday schedule

Competitive hourly pay

Opportunity to work with trusted, nationally recognized brands

Supportive, team‑oriented environment

A role where your skills directly impact customer satisfaction and brand reputation

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.
We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness
Three comprehensive medical plan options
Prescription drug coverage
Dental insurance
Vision insurance
Teladoc virtual healthcare services
Employee Assistance Program (EAP)
Annual Wellness Clinic
Financial Protection
Company-paid Life Insurance
Voluntary Life Insurance
Company-paid Short-Term Disability
Company-paid Long-Term…