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Contact Center Associate 3
Job in
Medley, Miami-Dade County, Florida, USA
Listed on 2026-08-21
Listing for:
University of Miami
Full Time
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support
Job Description & How to Apply Below
University of Miami - - Responsibilities:
Serve as team lead and subject matter expert in support of the Manager and Supervisor;
Escalation for agents and customers;
Ensure schedules followed;
Direct daily duties and communication for timely calls;
Monitor calls for quality assurance, registration completeness and accuracy, and clinical triage and scheduling
Position Requirements
10+ Years
work experience
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