Reception ​/ Utility Billing Specialist

Position:
Reception / Utility Billing Specialist

Reports to:
Assistant Finance Director

Department:
Finance

Emergency Classification:
Essential

FLSA Classification:
Non-Exempt

Pay Grade: 103

Are you a positive, people-oriented professional who loves serving others and creating a welcoming experience? Do you take pride in delivering exceptional customer service while maintaining strong attention to detail? The Town is seeking a Reception & Utility Billing Specialist to serve as a key member of the Finance team and the first point of contact for residents and visitors at Town Hall.

This hybrid role is perfect for someone who thrives in a fast-paced, customer-facing environment and enjoys helping others while supporting important financial operations. You will play a vital role in ensuring every interaction-whether in person, over the phone, or online-is handled with professionalism, care, and efficiency. In this position, you will manage customer accounts, assist with utility billing processes, and help ensure accuracy, accountability, and responsiveness in all financial transactions.

If you bring a friendly, upbeat attitude, strong communication skills, and a passion for public service, we encourage you to apply and be part of a team dedicated to serving our community.

The Town of FMB Offers a Competitive Benefits Package!

• Health & Wellness: Comprehensive health insurance with low deductibles and annual maximums. The Town covers 100% of employee premiums and 50% of dependent premiums. Benefits include employer-paid life insurance, short- and long-term disability coverage, gym membership reimbursement and more.
• Work/Life Balance: Employees accrue paid leave monthly, plus sick leave and a birthday benefit annually. The Town observes 14 paid holidays and offers a supportive, team-oriented environment.
• Retirement Planning: Immediate vesting in a 401(a)/457(b) pension plan with generous employer contributions.

And More! Join a team that values your well-being, growth, and future.

Position Summary

The Reception / Utility Billing Specialist is a hybrid position that serves as the first point of contact for the public at Town Hall while also supporting the Finance Department's utility billing and customer service functions. This role requires a high level of professionalism, adaptability, and customer service, balancing front-desk reception responsibilities with detailed financial and account-related tasks. The position plays a critical role in ensuring residents and visitors receive prompt, accurate, and courteous service while supporting essential Town operations.

Responsibilities and Reporting During an Emergency Situation:
If assigned, employees in this classification will be required to report and carry out duties as directed for the duration of an emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

Reception / Front Desk Functions

• Greet and assist visitors to Town Hall, directing them to the appropriate department or staff member.
• Serve as the primary point of contact for residents, visitors, and vendors, ensuring a welcoming and professional environment.
• Answer and direct incoming telephone calls, providing assistance or routing inquiries to appropriate personnel.
• Assist with general inquiries related to Town services, programs, and policies.
• Support high-volume public service initiatives, including resident-facing programs such as parking pass distribution and other Town-wide services.
• Maintain front desk organization, including managing incoming/outgoing mail and general office coordination.

Utility Billing / Finance Support Functions

• Respond to customer inquiries regarding utility services, billing, and Town policies in a professional and timely manner.
• Accept and process utility bill payments in person, by phone, or through other accepted payment methods.
• Assist with updating and maintaining utility customer accounts, ensuring accurate billing information is recorded.
• Review utility accounts for accuracy, address discrepancies, and assist customers with billing inquiries and adjustments.
• Provide support in the preparation and processing of monthly utility billing and related documentation.
• Assist the Customer Service & Billing Supervisor with utility billing and customer service tasks as assigned.
• Perform data entry, filing, scanning, and maintenance of utility-related records and documentation.
• Review and reconcile utility billing accounts…