Call Center Representative Job Keystone Heights Florida USA,Customer Service/HelpDesk

Location: Keystone Heights

Call Center Representative – Part Time

Posting Date:
July 15, 2026

Job Posting Number:

Pay Grade: 3

Department:
Member & Public Relations - Call Center

Location:

Keystone Heights

Classification:
Non-Exempt

Notes:
This is a current position.

Resume Preferred.

Clay Electric Cooperative, Inc. does not sponsor employment visas.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling , EXT 8264 or 8270. Please be advised that this assistance is available for individuals who require accommodation due to disability.

Classification

Summary:

Individuals in positions allocated to this class are the primary contact with the public on the telephone. Responsibilities include providing information to members regarding services available through Clay Electric and maintaining records relating to those services.

Work is performed under the supervision of the Call Center Supervisor who reviews work on a daily basis through observation and assistance in dealing with more difficult situations to ensure that the duties and responsibilities are being carried out satisfactorily and the objectives of this position are being met.

Essential Job Functions

(

Note:

These job functions are intended only as illustrations of the various types of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. All employees are expected to demonstrate cooperation in working with others, deal effectively with members and practice safety consciousness.)

Member Communication. Communicates with members on the telephone and/or via email, as required. This may include communications concerning payments, trouble calls, new service requests, rate information, collection, pay arrangements, move in/out, etc.

Member Reported Outages. Receives calls from members who are calling in to report an outage. Following protocol, verifies that the breakers have been checked, or other possible information is gathered that could assist in the restoration efforts such as neighbors out, tree or limbs down, etc.

Service Orders. Prepares service orders to address problems with a member’s service, such as, high bills, vegetation management issues, outages, trouble calls, outdoor light repair, move in/outs. This involves obtaining member information, verifying identification and performing other tasks as required to ensure accurate records are established and maintained.

Bills. Researches payment history and performs other account maintenance activities as required.

New Services. Receives initial contact information and relays to appropriate district office for final processing.

Payments and Usage. Discusses options for payments, energy conservation and options for payment assistance.

Policies and Procedures. Is knowledgeable of all customer service policies and procedures, especially as referenced in the CSR Reference Manual and maintains proficiency as changes occur.

Safety. Practices safe work habits in the performance of all job duties and is familiar with and follows those portions of the Cooperative Safety Manual that pertain to their position.

Other Essential Duties. Each employee is responsible to perform other duties as required to benefit the Cooperative and its members, includes responding to and/or assisting in emergency situations.

Minimum Training and Experience

This position requires a high school diploma or equivalent, and one (1) year of customer service experience or related type of work. Experience in dealing with the public, particularly in a utility environment, is desired.

Individuals in this position must maintain a valid State of Florida driver's license.

Knowledge,

Skills and Abilities

Working knowledge of Microsoft Office and other technology software/tools used in the department.

Working knowledge of customer information system, service orders and the system utilized by the position.

High degree of communication skills in order to deal effectively with the public, contractors and municipalities.

Ability to remain calm and professional while answering members’ calls.

Ability to effectively administer the Cooperative's policies and procedures while maintaining superior customer relations.

Mathematical skills to review billing history such as average daily usage and to explain bills clearly to members.

Ability to operate standard business office machines and equipment.

Clay Electric Cooperative, Inc. is an Equal Opportunity employer. All applicants for employment shall be considered on the basis of merit, without regard to race, color, sex, age, religion, national origin, physical or mental handicap or disability, where otherwise qualified, or marital or veteran status. Clay Electric Cooperative, Inc. treats all employees equally without discrimination in rates of pay and other opportunities for advancement.

Clay Electric…