Annual Service Agreement Renewal Agent

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10 days ago Requisition

Join Our Team!

Are you a customer-focused professional who enjoys building relationships, solving problems, and helping customers protect their investments? We're looking for an Annual Service Agreements (ASA) Renewal Agent to connect with existing customers, assist with service agreement renewals, and deliver exceptional customer service while meeting performance goals.

As an ASA Renewal Agent, you'll play a key role in retaining customers by ensuring their annual service agreements remain active. Your responsibilities will include:

• Contacting existing customers to remind them to renew their annual service agreements
• Following up with customers who have outstanding balances
• Processing credit card and check payments over the phone
• Accurately documenting customer interactions, payments, and account updates
• Explaining service agreement coverage and plan limitations
• Creating service support tickets when needed
• Resolving payment issues and following up on outstanding accounts
• Meeting sales goals and key performance indicators (KPIs)
• Maintaining accurate records while adhering to company policies and procedures

Qualifications

• High school diploma or GED required
• 1–3 years of customer service, collections, sales, or call center experience preferred
• Equivalent combinations of education and experience will be considered

Skills & Abilities

• Strong communication and active listening skills
• Comfortable handling customer objections and difficult conversations professionally
• Customer-focused with a positive, solution-oriented attitude
• Proficient with Microsoft Windows and basic computer applications
• Accurate keyboarding and data entry skills
• Strong problem-solving and organizational abilities
• Ability to calculate discounts and process payments accurately
• Ability to work independently while contributing to a collaborative team environment

This position is primarily office-based and involves extended periods of sitting, speaking, listening, and computer work. Occasional standing and lifting of up to 10 pounds may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

If you enjoy helping customers, thrive in a goal-oriented environment, and take pride in delivering outstanding service, we'd love to hear from you. Join our team and make a meaningful impact by helping customers maintain the protection and peace of mind their annual service agreements provide.

Employing more than 1,700 people worldwide, Acorn Stairlifts is the world’s largest independent manufacturer and supplier of stairlifts, with operations in over 84 countries. We are committed to improving customer mobility and independence—one lift at a time.