Customer Excellence Supervisor

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SG&A Aero Electronics, Titusville, FL, US

Salary Range: $65,000.00 To $75,000.00 Annually

Customer Excellence Supervisor

Company: Aero Electronics, an ISC company

Work Arrangement: On-site for first 6 months, then predominantly remote; must remain local to Titusville and be available on-site as needed

Schedule: Monday-Friday, 7:00 a.m.

-4:30 p.m. | 9/80 schedule with every other Friday off

Here at Aero Electronics, an ISC company, we specialize in the design, manufacturing, and integration of high-performance electronic systems and custom cable assemblies for the aerospace, defense, and advanced manufacturing industries. Headquartered in Titusville, Florida, we proudly support mission-critical applications that demand uncompromising quality, reliability, and innovation. From prototyping to production, our experienced team delivers customized solutions tailored to the most demanding environments.

As a trusted partner to government agencies, prime contractors, and cutting-edge technology firms, we are committed to engineering excellence, rapid response, and customer satisfaction.

Role Overview

The Customer Excellence Supervisor will lead Aero Electronics' Customer Excellence function and help build the team, processes, and systems needed to support a growing customer base. This role combines people leadership with hands-on customer and account management, with a focus on customer satisfaction, operational execution, commercial performance, and account growth.

You'll work closely with Supply Chain, Planning, Quality, Contracts, Quoting, Operations, and other functions to ensure customer requirements and commitments are understood and met. You'll also have the opportunity to shape how the Customer Excellence function develops as the organization grows, while directly managing a complex customer account and book of business.

What You’ll Do:

• Lead, mentor, and develop the Customer Excellence team, including Program/Account Coordinators.
• Set priorities, establish team workloads, and manage customer requirements based on business needs.
• Build the Customer Excellence function from the ground up by establishing clear processes, expectations, accountability, and best practices.
• Develop team capabilities in customer management, problem-solving, communication, and cross-functional coordination.
• Foster a collaborative, accountable, and customer-focused environment.
• Establish regular operating rhythms, including daily team meetings and ongoing review of customer priorities, risks, and requirements.

Customer & Account Management

• Own the day-to-day customer relationship and account execution for a complex customer account with multiple programs, stakeholders, and ongoing production requirements.
• Build and maintain strong relationships with key customer stakeholders, developing a deep understanding of their business, priorities, expectations, and future needs.
• Manage customer requirements across the full quote-to-cash cycle, including quoting, purchase orders, production, delivery, and customer commitments.
• Lead customer meetings and ensure priorities, concerns, and action items are clearly communicated and addressed.
• Serve as an escalation point for complex customer issues and coordinate internal resources to drive timely resolution.
• Develop account strategies that strengthen customer relationships, improve service, and support continued account growth.
• Maintain a comprehensive understanding of production and delivery schedules for assigned customers.
• Partner with Planning, Supply Chain, Operations, and Quality to identify and address…