Account Coordinator - Hudson, FL
Listed on 2026-09-18
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Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep, Client Relationship Management
Account Coordinator
BGIS ITS is currently seeking an Account Coordinator to join the team in Hudson, FL and surrounding areas. The Account Coordinator handles daily customer communication, administrative tasks, and project coordination, ensuring smooth delivery of services, acting as a liaison between customers and internal teams to maintain positive relationships and meet account goals. The position provides support with tracking work orders for the commercial install and service business lines and manages customer details, schedules meetings, prepares reports and tracks progress with identified key performance indicators.
The Account Coordinator demonstrates BGIS values in communications with clients and other team members.
Compensation and Benefits:
Hourly Rate: $23 - $32 per hour. Paid Time Off:
Start with 48 hours, increasing to 168 hours with tenure. Paid Holidays: 7 annually (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas). 401(k) Match: 5% employer contribution. Additional Perks:
Company-issued cellphone and tablet, Annual Boot Voucher, Comprehensive Benefits:
Health, life, and disability coverage, Corporate Discounts:
Exclusive perks through ADP, Career Development:
Ongoing technical training and certifications, Growth Opportunities:
Clear paths for advancement and relocation.
Summary of the role:
The Account Coordinator interacts daily with clients via phone, email, and meetings to address inquiries, provide updates, and manage expectations. Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations. Assist with coordinating planning, tracking progress, and ensuring timely completion of deliverables. Partner with internal teams leveraging subject matter expertise to ensure customer questions are answered in a timely and quality manner.
Follow standard operating procedures for customer complaint handling and escalate for advanced troubleshooting as needed. Maintain confidential client account information and other sensitive data. Conduct work in a professional manner. Contribute to the completion of other key initiatives as assigned.
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