Front of House Manager

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.

Specializing in all things face — facials, lashes, brows, and skincare — FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team.

Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey.

We are seeking individuals who are passionate about skincare, driven by leadership, and eager to be part of a company making a meaningful impact in the beauty and skincare industry.

As a Front of House Manager, you are responsible for leading daily operations, developing a high-performing team, driving financial performance, and delivering an exceptional guest experience. This role is ideal for a motivated leader who thrives in a fast-paced environment, is passionate about coaching and development, and is committed to maintaining the highest brand standards.

Front of House Leadership & Client

Experience:

• Oversee all front of house operations and ensure a seamless client experience from arrival through checkout.

• Create a welcoming, professional, elevated environment for every client.

• Ensure clients are greeted promptly, checked in efficiently, and taken back for services on time.

• Monitor the flow of the spa throughout the day and proactively address scheduling delays, client concerns, or operational needs.

• Ensure the front bar is consistently organized, clean, stocked and client ready.

• Assist with dishes and sanitation of service related items throughout the day to ensure the Esthetician team has everything needed for upcoming appointments.

• Assist with laundry throughout the day, including washing, drying, folding, organizing, and restocking linens as needed to support service flow.

• Serve as the primary point of contact for escalated client concerns and resolve situations with professional, urgency, and excellent judgement.

• Maintain a strong understanding of all FACE FOUNDRIÉ products, promotions, policies, and procedures.

• Deliver exceptional customer service while upholding FACE FOUNDRIÉ brand standards.

• Create and maintain Front Bar schedules based on business and coverage needs.

• Lead onboarding and training for new Front Bar employees.

• Oversee the appointment schedule throughout the day to maximize efficiency, productivity, and the client experience.
• Monitor appointment timing and help ensure services remain on schedule.
• Identify gaps, cancellations, waitlist opportunities, and opportunities to maximize the books.
• Ensure opening and closing procedures are completed accurately.
• Maintain accurate client profiles, appointment notes, memberships, vouchers, and account information.

• Drive membership growth and help the Front Bar team confidently communicate membership benefits.

• Ensure every eligible client receives consistent membership education.

• Coach Front Bar employees on membership conversations, objection handling, and closing.

• Support location sales goals and identify opportunities to improve performance.

• Celebrate wins and create excitement around team goals, contests, promotions, and incentives.

• Own the organization and management of front of house retail inventory.

• Monitor…