Public Benefits Specialist - Entry | Bilingual English​/Spanish

Public Benefits Specialist
- Entry | Bilingual Required

Agency:
Department of Human Services

Initial Posting Date: 10/01/2026

Final date to receive applications: 10/08/2026

Salary Range: $3,798 - $4,954

Employee Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual Required | English & Spanish. To qualify for this position, you must be bilingual in English & Spanish. The job offer will be contingent upon passing a speaking test evaluating your proficiency in the bilingual requirements for this position. Upon passing the tests, you will receive 5% bilingual differential pay.

Opportunity awaits! Step into a role where your efforts directly empower Oregonians to rise above poverty, become a key player in the Self‑Sufficiency Program and facilitate access to vital services that foster equity and well‑being. As a Public Benefits Specialist
- Entry, you will work in our Northeast Portland office on NE Killingsworth Street assisting Oregonians in-person.

• Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
• Support the infrastructure of the office by supporting the day-to-day operation.
• Assist Oregonians in person and by phone to resolve any questions or concerns by providing support with the online Oregon Eligibility application system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
• Assist Oregonians through a trauma informed lens.
• May be assigned financial duties including tracking, issuing, and accounting for all financial actions and requirements needed.
• Provide support for the business functions within the office.
• Learn more about our programs, as your work providing services will be through the Self‑Sufficiency Program (SSP).

• To qualify for this position, you must be bilingual in Spanish and English.
• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.).
• An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.
• An equivalent combination of education, training, and experience relative to the class concept.

• Experience providing front‑line customer service serving a diverse clientele.
• Demonstrated ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences.
• Skilled in handling, collecting, and safeguarding confidential and sensitive information.
• Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools.
• Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control.
• Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion.

Work schedule is a…