Customer Service Rep; Call Center

Job Description

PGT Windows & Doors (Part of MITER Brands)

Venice, FL | Onsite- 3400 Precision Dr., North Venice 34275
Monday–Friday | 8:00 a.m. – 4:30 p.m.

Hourly Pay: $19– $21(based on experience)

Role Purpose

The Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes.

About MITER Brands

MITER Brands is one of the nation’s leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard ,
MI Windows & Doors , and PGT Innovations . With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service — for our customers and our team members.

✅ Core Skills (Required)

These are the skills needed to be successful from day one:

• Customer Communication: Ability to communicate clearly, professionally, and empathetically with customers via phone and email
• Problem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolution
• Organization & Accuracy: Strong attention to detail when managing requests, documentation, and follow‑ups
• Time & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast‑paced environment
• Collaboration: Ability to work effectively with cross‑functional teams to resolve customer issues
• Professional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly

Transferable & Learnable Skills

These skills can be developed with training and on‑the‑job support:

• Learning product knowledge related to windows, doors, and warranty processes
• Navigating internal systems to track warranty claims, service requests, and payments
• Coordinating schedules with field service technicians across assigned regions
• Communicating service timelines and expectations to customers
• Adapting to changing priorities while maintaining service quality

⭐ What Success Looks Like

In this role, success means:

• Customer inquiries are resolved accurately and within expected timelines
• Warranty claims are validated and processed efficiently
• Field technicians are scheduled effectively and prepared for service visits
• Customers feel informed, supported, and confident throughout the process
• Internal partners receive complete, timely information to support resolution
• Service commitments and quality standards are consistently met
• 2-3 years’ previous experience in customer service preferred.

️ Tools & Work Environment

• Phone and email communication with customers
• Internal service, scheduling, and payment systems
• Cross‑functional collaboration with Field Service, Sales, Leadership, and Engineering
• Fast‑paced, customer‑focused environment requiring flexibility and professionalism

Education & Experience (Flexible)

• High school diploma or equivalent required
• Customer service experience preferred (manufacturing, building materials, or construction‑related environments are a plus)
• Experience in windows, millwork, or warranty processes is helpful but not required

Why Join MITER Brands?

• Stable weekday schedule
• Competitive hourly pay
• Opportunity to work with trusted, nationally recognized brands
• Supportive, team‑oriented environment
• A role where your skills directly impact customer satisfaction and brand reputation

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive…