Dispatcher, Customer Service​/HelpDesk

Location:

Crystal River, FL, 34429

Mr. Electric Dispatcher Job Purposes:

Scheduling service calls for Mr. Electric

• Backup call taker/maker for CSR (Customer Service Representative). This includes handling all incoming calls to Mr. Electric in a timely manner. Must be professional,respectful, and courteous to all calls and determine the purpose of each call.
  
  Each customer that calls in must be guided through the process by all Mr. Electric scripting. Will be in charge of obtaining all necessary information for eachcall that comes in for service as well as any other call that comes in.
• Receives completed work orders from CSR for scheduling of jobs. Ensures all information is correct on the work order and completes the invoicing process once the jobis completed.
• Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary/personnel requirements andthen implementing changes.
• Resolves admin problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Maintains professional and technical knowledge by attending educational workshops,reviewing professional publications, establishing personal networks with other dispatchers in the Mr. Electric system.
• Coordinates with technicians/customers with the schedule daily.

Monday - Friday 7:30 - 4:00 pm Full Time

• 1 week paid vacation, health insurance, accident insurance, dental/vision insurance