Practice Manager, Operations

Practice Manager of Operations

Crystal Springs Dental Care is looking for a Practice Manager of Operations to join our team!

Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. This hard‑working and motivated leader will help guide and support our team as they provide the best patient care to the community.

• Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients
• Guide your team by focusing on constant and never‑ending improvement, creating an environment where team members become masters of their individual roles
• Set the standard for exceptional customer service and team member collaboration as a key relationship builder
• Oversee the daily operations of the office, including filing patient claims with insurance companies and managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels
• Select, onboard, train, coach, and retain world‑class team members
• Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance

• Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO
• Continuing education to develop your full potential and be a true business partner to our supported Doctors
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities, allowing for more efficiencies to deliver exceptional patient care

• Associate’s or Bachelor’s degree or 3 – 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast‑paced and customer‑centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentiality and team ethics
• Regular HIPAA training will be required; the individual will need to protect PHI and maintain data safeguards

• 1+ year(s) of experience in a dental or medical setting
• 1+ year(s) of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

• Assisted by reasonable accommodations; essential duties can be performed with or without accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in‑person once conditions allow) periodically throughout the year; some travel may be involved
• As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions; the test will be arranged during the pre‑employment process

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 offices. Each Heartland Dental supported office is unique to the community and its patients. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities we serve while providing exceptional careers and creating value for our stakeholders.

We are committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.