Business Analyst

Responsibilities

• Conduct training needs assessment by collecting information on end user skillsets.
• Plan, prepare, and research lessons to provide training sessions for internal subject matter experts.
• Liaise with subject matter experts regarding instructional design.
• Partner with internal and external stakeholders regarding iConnect training needs.
• Identify internal and external training programs to address competency gaps.
• Organize, develop, or source training programs to meet specific iConnect training needs.
• Develop iConnect training aids such as manuals, handbooks, and visual aids to map out training plans for new software deployment.
• Prepare lesson plans, course outlines, schedules, agendas, and assignments.
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching.
• Apply new technologies to deliver courses and improve the learning experience for users (e.g., distance learning, interactive self-paced courses, blended training).
• Present iConnect training programs using recognized training techniques and tools.
• Handle logistics for training activities including venues and equipment.
• Design and apply assessment tools to measure training effectiveness.
• Track and report on training outcomes.
• Provide feedback to program participants and management.
• Evaluate and make recommendations on training material and methodology.
• Keep current on training design and methodology.

• Valid Driver's License or other efficient means of transportation and willingness to travel to different locations throughout the Region for work purposes.
• Must have experience with teaching and training.
• Knowledge of training methodologies.
• Knowledge of learning management systems.
• Knowledge of competency assessments.
• Knowledge of instructional design principles and adult learning theories.
• Microsoft applications and other required computer software applications.
• Experience using training development tools and technologies.
• Ability to work independently.
• Team player.
• Coach individuals.
• Train individuals and large groups of people.
• Demonstrate skills in leadership and team management.
• Training program development.
• Planning and organization.
• Data gathering and analysis.
• Problem analysis and problem solving.
• Judgment.
• Instruction or training.
• Presenting and facilitating trainings/meetings.
• Interpersonal relations.
• Public speaking.