Field Services Specialist -III

Overview

This position is responsible for performing on-site and phone-assisted residential and small commercial energy assessments; resolution of high usage inquiries; residential meter testing; solar assessments; solar inspections; performing meter exchanges; counseling members regarding energy usage and operational improvements; and performing other duties as assigned by the department manager or designee.

The following includes the minimum job requirements and essential duties for this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

• Field Services Specialist I
  Minimum:
  High School or GED
  Preferred: 2-year associate degree majoring in Electrical Engineering, Construction, Conservation field or related discipline.
• Field Services Specialist II & III
  Minimum:
  Two (2) year associate degree in electrical engineering, construction, conservation field or related discipline.

Once Certifications are obtained, must maintain and renew annually.

• Field Services Specialist I
  Minimum:
  Two (2) years of experience in the electric utility industry or a related field, preferably in energy conservation.
• Field Services Specialist II
  Minimum:
  Three (3) years of direct experience as a residential (or commercial) energy auditor. Preferred:
  Two (2) years of experience in electric utility field work (working on energized services).
• Field Services Specialist III
  Minimum:
  Five (5) years of direct experience as a residential (or commercial) energy auditor. Minimum:
  Two (2) years of experience in electric utility field work (working on energized services). Preferred:
  Five (5) years of experience in electric utility field work (working on energized services).

• Ability to operate office equipment including a personal computer, printers, copy machines, telephone, and fax machine.
• Ability to work irregular hours and report to work on short notice during emergencies.
• Valid Florida driver’s license with acceptable driving record as determined by SECO Energy.
• Extensive driving and field work to include basements, crawl spaces, attics, exposure to adverse weather, and travel to all service areas; setup and breakdown for programs and presentations.
• Frequent after-hours and weekend travel to provide presentations and promote SECO Energy products and services.
• Frequent business travel to all areas of service territory.
• Normal work hours: eight (8) hours between 7:30 am and 5:00 pm, Monday through Friday.
• Successful completion of pre-employment background check, physical and drug screen.

Personal Protective Equipment: Required

Driving Requirements: Valid Florida Driver's License.

Field Services Specialist I

• Confidentiality, Professional Conduct & Stress Management: Maintains confidential information, manages stress, and multitasks effectively in a fast-changing field environment.
• Surge Protection, Gener Link, & Rebate Program Administration: Knowledge of surge protection and Gener Link equipment; ability to install/remove equipment; awareness of rebate programs; supports program administration and member participation.
• Metering & Electrical Diagnostics: Performs meter exchanges and testing; understanding of electrical theory, metering, voltage, amperage, and power quality; conducts high-usage investigations on-site or by phone.
• Energy Assessments, Systems Knowledge & Efficiency Investigations: Performs residential and commercial energy assessments; understands energy usage patterns, appliances, HVAC, thermography, lighting, and related systems to diagnose member concerns.
• Electrical Codes, Safety Standards & Energized Work: Applies Florida energy codes, NEC, and local codes; understands safety standards for live voltages and energized work.
• Communication, Member Engagement & Reporting: Strong listening, verbal, and written communication; prepares reports and presentations;…