Product Support Manager; Onsite

Product Support Manager – Specialty Seating

Collins Aerospace is inviting applications for a Product Support Manager to lead and support our Specialty Seating product line in Medley, FL. The role includes direct liaison between customers, engineering, and production teams to ensure successful delivery, maintenance, and customer satisfaction of specialty seating products. The position may require occasional travel to customer sites or manufacturing facilities.

• Serve as the primary point of contact for customers regarding specialty seating product support, providing technical expertise and ensuring superior customer satisfaction
• Develop and implement comprehensive product support strategies to improve reliability, maintainability, and overall product performance
• Collaborate with cross‑functional teams, including engineering, manufacturing, and supply chain, to resolve technical issues and ensure timely delivery of solutions
• Monitor product performance metrics and analyze data to identify areas for improvement, implementing corrective actions as necessary
• Lead root cause analysis and failure investigations for product issues, coordinating with internal teams and suppliers to develop and implement corrective actions
• Prepare and deliver technical presentations and reports to customers, leadership, and stakeholders
• Manage customer accounts, including contract reviews, warranty claims, and aftermarket support
• Stay updated on regulatory requirements, ensuring compliance with industry standards and customer specifications
• Drive continuous improvement initiatives to enhance product support processes, tools, and systems

• University degree and a minimum of 8 years of relevant experience or an advanced degree and a minimum of 5 years of experience
• Experience in product support, program management, or a related aerospace field
• Strong knowledge of specialty seating systems or related aerospace products
• Familiarity with regulatory compliance standards (FAA, EASA, etc.) and industry best practices

• Experience with Collins Aerospace specialty seating products or similar technologies
• Knowledge of aftermarket support and MRO operations
• Bachelor’s degree in Engineering, Business, or a related field
• Proven ability to manage complex projects and customer relationships in a dynamic environment
• Excellent problem‑solving, analytical, and decision‑making skills
• Strong communication and interpersonal skills, with the ability to work effectively across diverse teams and stakeholders

Salary Range: 107,500 USD - 204,500 USD. The range reflects experience levels and other factors considered during offer extension.

Benefits include:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan with employer matching and separate retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student loan repayment program
• Life insurance and disability coverage
• Optional coverages such as pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, identity theft protection
• Birth, adoption, and parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption assistance
• Autism benefit
• Employee assistance plan with up to 10 free counseling sessions
• Healthy you incentives and wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more...

Hybrid:
Employees will work regularly both onsite and offsite. The ratio of onsite time will be determined in partnership with the employee’s leader.

Medley, FL (US-FL-MEDLEY-9100 ~  NW 105th Cir ~ NW 105TH)

May be eligible for relocation.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.