VTC Technician

MANTECH seeks a motivated, career and customer-oriented VTC Technician to join our Air Force team at Eglin AFB
.

The VTC Technician's primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.

• Tier I & II customer support
• Scheduling conferences using Cisco’s Tele Presence Management Suite (TMS)
• Responding to system outages and taking appropriate action(s) to alt‑route and/or use available failover/back‑up capabilities to meet VTC client needs
• Conducting site surveys both remotely and on‑site to determine specific requirements for new VTC system installations and/or upgrades
• Conducting on‑site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check‑out

• Bachelor’s degree in a related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree.
• 2+ years of experience with hands‑on/practical experience in the installation, configuration and operation of classified and unclassified VTC systems.
• Active / valid DoD 8570.01-M IAT-II certification.
• Working/practical knowledge and understanding of IP networks and how they are implemented as part of VTC systems.
• Experience providing Tier I and II customer support of VTC systems; experience with configuring and managing Cisco switches; experience with General Dynamics Type 1 encryption devices (e.g. TACLANE).
• Familiarity with audio / video standards (e.g. H.323 / SIP protocols).
• Hands‑on experience conducting site surveys remotely and on‑site to determine specific requirements for new VTC system installations and/or upgrades.
• Practical experience conducting on‑site VTC system installations to include end network device configuration, equipment installation / configuration, and system check‑out.

• Must have a current/active Top-Secret Clearance with SCI Eligibility.
• Eligibility for access to Special Access Program Information.
• Willingness to submit to a polygraph.

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move around inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.