Executive Host - Casino

Overview

SEMINOLE CASINO HOTEL IMMOKALEE

Hiring smiling faces and happy personalities! Located a short drive from nearby communities. Seminole Immokalee Casino and Hotel features 3 restaurants, 4 bars, 24/7 hours, and a lively environment.

All employees eat free on shift in our dining room. Weekly pay, bonus eligibility, and the best benefit package in SWFL. Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year.

Seminole Hard Rock has been selected by Deloitte Private and The Wall Street Journal as a 2025 U.S. Best Managed Company Gold Standard Winner. The program honors and recognizes outstanding private companies around the globe and the achievements of their management teams on an annual basis.

In 2021, Seminole Hard Rock became the first privately-owned gaming company to earn the designation of a U.S. Best Managed Company. Gold Standard winners are reserved for those who have won the distinction for four or more consecutive years. We believe in making “More in Paradise” for our guests from around the world. Our team members stay for an average of 7 years in a family environment with a positive and fun work culture.

“Feel the Vibe” is one of our core values.

We don’t have customers, we have Guests. Each visitor is our Guest, just as you would invite a Guest into your home. We take pride in delivering unparalleled service as part of our mission at Seminole Gaming.

• The Executive Casino Host is responsible for delivering an excellent guest experience for players on site.
• Developing relationships with VIP casino patrons to drive incremental visits.
• Managing comps based on player account value.
• Meeting weekly outreach benchmark goals.
• Increasing theoretical revenues to coded maintenance group.
• Maintaining relationships and marketing targeted customers through personal contact to generate incremental revenue.
• Overseeing, soliciting, and identifying new gaming guests for the Player’s Club program.
• Meeting and greeting players on the casino floor, at special events and promotions.
• Retaining existing guests and assisting in special services related to top-tier players.
• Possessing a positive attitude with exceptional guest service, phone etiquette, interpersonal skills, communication and problem-solving abilities; ability to multi-task and make quick decisions in a stressful environment.
• Self-motivated, flexible, adaptable, and able to work independently.
• Ability to maneuver around the office and property, often standing for long hours; respond to visual and aural cues; operate computer and office equipment; lift up to 30 pounds; bend, reach and stoop on a limited basis.

• Skill in developing, leading and maintaining guest relations.
• Ability to establish and maintain effective working relationships with management and peers.
• Pleasant personality, team oriented and enjoy helping people.
• Ability to maintain confidentiality of sensitive information.
• Ability to understand questions and instructions from management.
• Ability to read, analyze and interpret documents.
• Intermediate skills in Microsoft Word, Excel, Outlook and CMP.
• Excellent communication and organizational skills.
• Ability to perform basic math and apply reasoning to various situations.
• Ability to write effective letters and emails and to communicate one-on-one or in group settings.
• Must be able to master the property’s player tracking and reservation systems.

EXPERIENCE:

One to three years in guest-service/relations, with casino-industry experience preferred. Ability to speak a second language preferred.

EDUCATION:

Bachelor’s degree and/or 2 to 3 years related experience and/or training, or an equivalent combination of education and experience. CERTIFICATE/LICENSE:
As required.

• Team members are regularly required to stand, walk, and maintain high mobility during a shift.
• Ability to hear and respond to directions in environments with varying background noise; navigate different floor surfaces; operate in areas with bright lights and computer or TV screens.
• Vision: close, distance, color, peripheral, and depth perception. Potential…