Players Club Representative III - Casino Sales & Marketing

Location: Tallahassee

About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort.

Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall;

and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

For more information, visit us online at , call  or follow us:
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Seminole Hard Rock Hollywood , Twitter: @Hard Rock Holly , Instagram: efits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit  to see our full list of benefits!

Job Description:

Job Summary:

Under the direction of the Players’ Club Supervisor and Players’ Club Manager solicits and identifies new gaming customers for the Player’s Club program. Maintains customer information while assuring the highest standards of data entry and guest relations. Assists with guest promotions on the casino floor and attends to high end guests at our Level X parking facility and at our Plum Lounge entrance.

Essential Job Functions:

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

Solicit and identify new gaming customers on the casino floor. Generate new business by signing up qualified guests for the Players’ Club.

Greet and interact with guests in the casino in a courteous and professional manner.

Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.

Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.

Create and issue Players’ Club cards and promote the program and related promotions.

Maintain integrity of database by following precise standards of data entry.

Ensure the protection of customers’ rewards and credit lines.

Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.

Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.

Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Other duties as assigned.

Qualifications:

Five (5) years casino guest service, telemarketing or retail sales experience required. Bachelor’s degree preferred or an equivalent combination of education and/or experience. Multilingual ability preferred. Basic computer skills required, along with the ability to type at least 25 words per minute.

Work Environment:

May be exposed to casino related environmental factors including, but not limited to, second hand smoke…