Player Support Specialist Bulgaria Italian and English; m​/f​/d

Player Support Specialist | Relocation to Sofia, Bulgaria with Italian and English (m/f/d)

Location:

Sofia, Bulgaria – TELUS Digital. Date posted: 09.06.2026. Position:
Player Support Specialist for Riot Games Account.

Job Summary

Join our growing TELUS team supporting League of Legends, VALORANT, Legends of Runeterra, and TfT. This role focuses on providing player support through tickets and chat, ensuring a high‑quality player experience.

Responsibilities

• Help players with any issues via tickets and chat
• Provide the best player experience with a case‑by‑case, player‑oriented approach
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
• Work with a passionate team of gamers to deliver a player‑to‑player support experience
• Work rotating shifts across 24/7 operations

Qualifications

• Fluency in Italian and a good command of English
• Player empathy and understanding of a player’s perspective when tackling their issue
• Understanding of Player Support
• Gaming experience – familiarity with community and mindset is a plus
• Desire to help players and contribute to the team’s success

Benefits and Compensation

• Relocation Bonus: €1,500 Gross (paid in 2 instalments)
• 21 days of company‑provided accommodation on arrival, and assistance in finding a long‑term home
• Fully paid training
• Attractive salary
• Additional health insurance
• Employee Referral Program: refer friends for an additional bonus
• 50+ benefits and services to choose from
• Modern personal gym with a 360° panoramic view
• Vibrant chill & gaming zones
• Italian community and friendly team environment
• Excellent career development opportunities

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant qualifications, merits, competence and performance without regard to any characteristic related to diversity.