Team Operations Manager

Benefits

• Opportunity for advancement
• Training & development
• 401(k)
• Employee discounts

• Prioritizing guest communications – Promptly return all voicemail, emails & social media messages
• Understanding of the service menu to maximize stylist schedules and client bookings.
• Leading from the desk – our salon leaders are the first and the last person our guests see during their visits.
• Understanding all products sold & ability to provide best recommendations to guests.
• Ensuring that the salon is a comfortable environment for all guests.
• Supporting stylists in resolving guest opportunities.

• Overseeing the cleanliness & appearance of front of house and back of house areas throughout the day
• Ensuring opening and closing checklists are completed.
• Managing inventory records & budgets.
• Planning seasonal promotions & decor.

• Managing & optimizing stylists’ daily productivity
• Understanding and facilitating the use of salon branded systems for success.
• Optimization of location performance through use of “key performance indicators” and other market research.
• Coaching teams to meet and/or exceed key performance indicator goals for individual stylists and the location as a whole.
• Exhibiting role‑model behavior in all aspects of company culture & core values (Honesty, Teamwork, Communication, Education, Growth, Excellence in Service)

• Coaching stylists to stay on track to achieve their individual goals.
• Mentoring team in strategic planning for their career to create the ideal work life.
• Adding to creative innovation & growth of company
• Organization of promotional marketing events & strategy - staying active in the community.
• Being a contributor to the reputation & marketing of Salon Halo.
• Continuing education in business, industry, and personal development.

• Ability to remain flexible & in touch with the needs of the organization
• Leading the team through challenges in day to day operations.
• Exhibiting exceptional time management and the ability to multitask in a high volume service environment
• Ability to support additional locations as needed.

• Ability to work a 40 hour work week and support during business operating hours.
• At least 2 years experience leading a team in a goal focused environment.
• Being a self starting & forward focused thinker
• Ability to produce high results with minimal oversight
• Exceptional time management skill & efficiency
• Meticulous organizational skills
• Exceptional attention to detail
• Exceptional problem solving skills
• Strong ability to hold others accountable through educating, coaching, and inspiring.
• Exceptional communication skills & team work
• The ability to manage many tasks at once
• Leading a team in delivering elevated customer service in a luxury setting.
• Love of people & being of service to others
• Strengths & proficiencies in technology
• Growth mindset
• Participation in on-going education to continuously improve knowledge, skills, & abilities
• 2+ years in management or administration
• A great attitude & willingness to be coached.
• Travel for educational events when needed
• High literacy
• Strong phone, people, & customer service skills

• Working in an upbeat, culture centered environment
• Opportunities for travel
• Novel & varied day to day experiences
• Countless resources for personal development
• Mentorship in systems & organizational structure
• Continued education on business development & leadership

This position does provide potential for growth in pay, responsibilities & bonuses based on performance.