Ticket​/Gate Agent; Customer Service Agent - TLH

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

At Delta Air Lines, connection is at the heart of everything we do. As a Ticket/Gate Agent, you will be the first to greet customers, guide them to where they need to go, and assist them with ticketing and baggage check‑in. This entry‑level position offers mentorship to help advance your career.

Internal Employees:
Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. Compliance with these policies is mandatory for consideration.

• Owning the check‑in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
• Operating loading bridges.
• Opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station has a different schedule. Work hours range from 20 to 40 hours per week based on seniority.

• Consistently prioritizes safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Proficient in English.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Possesses basic digital literacy.
• Passes a Physical Ability Test (PAT). Candidates can prepare for the PAT by watching provided training videos.
• Passes a Customer Service Assessment.
• Can hold airport‑specific requirements such as a SIDA badge and Customs seal.

None.

• Competitive salary, industry‑leading profit‑sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires eligible for up to two weeks of vacation, earned for the following vacation year (April 1 – March 31).
• Up to 56 hours of paid personal time within a 12‑month period.
• Ten paid holidays per calendar year.
• 12 weeks paid maternity/parental leave for birthing parents.
• 2 weeks paid parental leave for non‑birthing parents.
• Comprehensive health benefits including medical, dental, vision, short/long‑term disability, and life insurance.
• Family care assistance: fertility support, surrogacy and adoption assistance, lactation support, subsidized backup care, and programs for loved ones in all stages.
• Holistic wellbeing programs: physical, emotional, social, and financial health resources.
• Domestic and international space‑available flight privileges for employees and eligible family members.
• Career development programs to achieve long‑term career goals.
• Worldwide partnerships to engage in community service and sustainability goals.
• Business Resource Groups to connect employees with common interests and promote inclusion.
• Recognition rewards and awards through the Unstoppable Together platform.
• Access to over 500 discounts and voluntary benefits through Delta Perks, including car and hotel rentals, and auto, home, and pet insurance, legal services, and childcare.