Lottery Marketing Specialist Iii

LOTTERY MARKETING SPECIALIST III Agency Benefits

• Approximately 97.5% of the premium for health insurance
• Individual (~$8/month) or Family (~$30/month)
• 100% of the premium for individual or family dental insurance
• 100% of the premium for basic life insurance
• Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.

This position is a sales and marketing support position and is responsible for performing duties related to customer service, sales of Lottery products, validation and payment of winning claims, preparation of promotional book inventory, and various administrative tasks. This position may require travel, and the incumbent must possess and maintain a valid driver license.

• Be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and ensure retailers and players are aware of the program and provided information, as necessary.
• Greets players in a courteous and professional manner, in person and by phone.
• Answers questions and provides information on how to play all Lottery games.
• Assists players by responding to questions relating to prize validation and payments.
• Serve as a customer service representative for calls made to the district office.
• Act as pay/validation operator and assist players in completing claims in prizes greater than $599.00.
• Primary or secondary ticket sales redemption.
• Validate and process claims and pay prizes.
• Perform daily and weekly cash procedures including reconciliation and documentation, deposits, and adjustments.
• Assist in completing district weekly settlement package.
• Assist with general banking including making bank deposits.
• Maintain an accurate inventory of all Lottery merchandise items issued to the district office, and accurately record all transactions to appropriately account for these items as prescribed by established policies and procedures.
• Perform monthly inventory audits on promotional inventory as well as quarterly inventory audits.
• Primary for issues/returns, receive, sort and store promotional merchandise which requires moving up to 50 lbs.
• Perform warehouse related duties including shipping, receiving and organizing which may require moving up to 50 lbs.
• Compile and analyze data for administrative decisions.
• May occasionally be required to review and process retailer applications, renewals, online site surveys, Electronic Funds Transfers (EFT), NSFs and maintain retailer files in the district office.
• Perform routine clerical duties including answering and routing telephone calls, establishing and maintaining office filing systems.
• May process and/or ship full/partial book returns.
• Process fleet paperwork and maintain service records, coordinate maintenance and perform monthly fleet inspections for the district office.
• May occasionally be required to prepare, audit, track, and maintain records of travel expense related vouchers.
• Create or update reports as directed.
• Develop and update district flyers.
• Promote and sell Lottery tickets.
• Participate in sales events, which may include the set-up and break-down of promotional events that require moving promotional display items and equipment up to 50 lbs.
• Review and coordinate implementation of statutes, rules, regulations, policies, and procedures.
• May occasionally be required to process, track and maintain pending Lottery purchase requisitions; perform purchase related tasks.
• Perform special assignments, research, and report preparation.
• Operate motor vehicle as required to fulfill the duties of the position, which may include overnight trips.
• Perform other duties as assigned by management.
• Ensure compliance with all applicable rules, regulations, policies, and procedures.
• Attendance is an essential function of this position.

• Ability to communicate effectively.
• Knowledge of warehouse and district office procedures as it relates to Fortune.
• Holds and maintains a valid Florida driver’s license.
• Ability to work a varied work schedule which includes nights, weekends, and holidays.
• Ability to work independently.
• Ability to utilize…