LANE MANAGER

Job Details

• Managing porter/valet interaction with customers and scheduling of each porter/greeter.
• Coaching adviser on customer experience in real time.
• Use the core competency score sheets and evaluate each writer a minimum of 2 times a week. Email the results by Friday, 5:00 pm, to GM, SM and corporate associates.
• Act as a backup service salesperson in the absence of the service advisors.
• Spend the first 2 hours of every day in the drive orchestrating the team.
• Maintain the security of all administrative materials and work areas.
• Upsell support for advisers (closing sales using the turnover process).
• Turnover of the customer, by name, to the advisers.
• Manage the repeat repair process.
• Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers.
• Become trained and the champion in the use of the department’s computer system(s) and be proficient enough to train other service associates. Including RR multi-Point tool.
• Maintain a professional appearance including a standard uniform with proper identification. Keep the reception area clean and organized.
• Assist in any special assignments as designated by Service Manager.
• 10 – 5 – First – Last “my pleasure” customer contact process.