Back Office Gaming Support Specialist Bulgaria Italian and English

Back Office Gaming Support Specialist - Relocation to Sofia, Bulgaria with Italian and English (m/f/d)

The position is based in Sofia, Bulgaria and we will assist you with relocation.

Start with us in July and unlock a weekend getaway credit after 6 months. Beach, Spa resort, or mountains—the choice is yours.

We are looking for passionate Back Office Gaming Support Specialists with Italian to join our Game Support Team.

• Assist our players with any issues they might experience or report
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

• Fluency in Italian and a good command of English
• Gaming experience - you have played games and can relate to a player’s concept, community, and mindset
• Player empathy and understanding of a player’s perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team’s success

• Relocation support with a €1,500 relocation package to help cover transportation, initial rent, and assistance in finding long‑term accommodation
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning

We care about our employees’ well‑being, invest in their future growth, and encourage fun and team‑building projects!

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant’s qualifications, merits, competence and performance without regard to any characteristic related to diversity.