Supervisor, Sportsbook

Location: Tallahassee

About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort.

Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall;

and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

For more information, visit us online at , call  or follow us:
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We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit  to see our full list of benefits!

Job Description:

Oversee and manage day-to-day customer satisfaction and operations of a Sports book in Florida, including but not limited to, assisting Sports book Director with developing team members, providing industry-leading customer support, ensuring compliance with gaming regulators, and adherence to all cash handling policies, SOPs, and ICs.

Essential Job Functions:

Must adhere to the Seminole Tribe's Policies and Procedures.

Support Sports book Agents to effectively de-escalate customer disputes and answer questions.

Issue and reconcile cash drawers for Sports book Agents.

Support the execution of strategies and opportunities from HRD to introduce a Sports book product to the brands existing customer  cooperation with HRD, leverage analytics to provide insights, make recommendations to reach players in new ways, and create value at the casino property.

Develop and coach Sports book Agents on best business practices per company guidelines.

Liaise with customer base in-person to provide product education and develop loyal relationships.

Work with HRD Risk Management team in the monitoring Sports book risk and  conjunction with security and surveillance, identify banned, self-excluded, or prohibited sports pool patrons.

Collaborate with the Compliance Department to ensure product and operating procedures are compliant with all regulations, including IC’s, SOP’s, AML, Title 31, etc.

Delivery of performance metrics against defined Retail accounts, both Hard Rock and Business to Business.

Protect company assets (e.g., cash variances).Timeliness of identification/ appropriate escalation of issues for resolution.

Compliance with regulatory and legal requirements.

Qualifications:

Three (3) or more years of experience in Gaming and or Sports book related management roles. Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends.

Experience and demonstrated capability to make data driven decisions to continually optimize performance within established constraints.

Data driven and results focused.

Strong communicator and collaborator.

Proactive, passionate, and demonstrates strong leadership skills.

Exceptional written and verbal…