Player Support Specialist - Relocation to Sofia, Bulgaria with Italian and English (m​/f​/d

Overview

TELUS Digital Bulgaria is looking for passionate Player Support Specialists for Riot Games accounts. Join our growing TELUS team supporting League of Legends, VALORANT, Legends of Runeterra and TFT. This role is based in Sofia, Bulgaria.

• Help out our players with any issues they might have via tickets and chat
• Provide the best player experience with a case-by-case, player-oriented approach
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
• Work with a passionate team of gamers to give our support experience a player-to-player feel
• Rotate shifts across 24/7 operations

• Fluency in Italian and a good command of English
• Player empathy and understanding a player’s perspective when tackling their issue
• Understanding of Player Support
• Gaming experience – familiarity with players’ concepts, communities, and mindsets is an advantage
• Desire to help players and contribute to the team’s success

• Relocation Bonus: €1,500 Gross (paid in 2 installments) to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training

Relocation to Sofia, Bulgaria is required for this role.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.