Visitor Information Specialist

Provides visitor information, public relations and administrative support to the Tourist Development Department. Serves as a front-facing representative by greeting and assisting visitors, answering inquiries, distributing promotional materials, and supporting the promotion of local attractions, events, and visitor experiences.

Essential functions are fundamental job duties. They do not include marginal tasks which are also performed but are incidental to the primary functions. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position, nor does every position allocated to the class necessarily perform every duty listed.

Personal characteristics required of all employees such as honesty, industry, sobriety and the ability to get along with others, are presumed qualities and may not be listed specifically.

• Greets visitors in a friendly and professional manner; provides information and gives direction to visitors relevant to area attractions, activities, lodging and festivals.
• Handles incoming phone calls; responds to information requests; directs calls appropriately; maintains records of daily contacts.
• Prepares correspondence, informational and promotional materials, documents as well as department and statistical reports, maintains and updates conference room calendar.
• Monitors beach flag conditions and postings.
• Maintains and organizes tourist information, to include inventory of brochures and flyers.
• Markets display space and orders tourist information from restaurants, lodging facilities, campgrounds, attractions, state and national organization.
• Ensures the visitor information center is neat and adequately supplied.
• Monitors contacts for bed tax partners and tourism related partners.
• Coordinates details of events such as trade shows and business meetings; monitors event timelines to ensure deadlines are met.
• Assists with student appointments and special programs for the department.
• Travels in-state and out-of-state to attend conferences, trade shows, and to assist with trade booth setup and coordination. Interacts with the public in an effective and courteous manner.
• Assists with monitoring social media engagement (comments, questions, messages) and relays items requiring follow-up to appropriate staff.
• Communicates effectively with advertising or marketing partners regarding social media needs and promotional priorities.
• Must demonstrate commitment to our mission, vision, values and goals and represent the County in a professional, dignified manner at all times both in actions and appearance.
• May have a role in the County's disaster preparation and/or disaster recovery efforts, as designated in the County Comprehensive Emergency Management Plan; may be required to work before, during and/or after an emergency.
• Must be able to meet minimum attendance standards.
• Performs related duties as required.

The physical requirements are that of light work and include exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work requires some physical exertion, such as walking and standing occasionally. Requires repetitive motion of the wrists, hands and/or fingers.

Required to operate a motor vehicle to attend offsite events and meetings.

Requires close visual acuity to perform an activity such as: preparing and analyzing data and figures. Transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines…