Coordinator, Administrative Services

Overview

Position Vacancy Announcement

Florida A&M University’s Student Financial Services is pleased to announce the acceptance of qualified applications for the Coordinator, Administrative Services vacancy.

• Maintain and collect loans approved by the Financial Aid Office, including Federal Perkins Loans, National Direct Student Loans, Pharmacy, Nursing, Institutional, and Short-Term Loans; ensure short-term loans are reconciled to printed checks from accounts payable; reconcile loan payments with student accounts; assist in the collection of University short-term loans; assist in the disbursement of all short-term loans; prepare paperwork for input of short-term loans to accounts receivable;
  
  prepare charge adjustment forms when short-term loan notes are canceled and verify completion in Peoplesoft.
• Place accounts on registration holds as needed; update loans, advances, and cancellation of awards in each borrower’s file in ECSI; maintain individual loan files (promissory note, entrance and exit interview packages, loan cancellations, deferments, assignments, correspondence, and related records); analyze reports from ECSI to monitor collection activity and determine follow-up actions to be recommended to the supervisor; employ in-house collection techniques (e.g., admission and transcript holds, skip tracing, renegotiation of payment schedules, telephone calls, letters).
• Assist in placing accounts with collection agencies; respond to collection agency inquiries, recommend legal action to the supervisor if appropriate; coordinate receipt of payments; record administration fees for loan applications and charge documents for each payment in accounts receivable; assist in accounting for the disbursement of long-term loans and reconciliation of outstanding loan notes with General Accounting and ECSI, loan disbursement and payment to Peoplesoft, and loan payments to collection agencies.
• Communicate with ECSI regarding long-term loans; maintain complete individual files on all loan accounts (including safeguarding promissory notes, cancellations, deferments, entrance and exit interviews, correspondence, and paid loans); coordinate and conduct exit workshops for student borrowers as needed; coordinate and prepare Federal Perkins loans for return to the U.S. Department of Education.
• Supervise staff in processing financial aid file posting and student refunds; coordinate disbursement of EFT funds and checks with Cash Management and Warrant Distribution staff; coordinate Return of Title IV process for checks/ETFs undeliverable to students/parents; reconcile all disbursements to ensure funds are disbursed to students; coordinate with Information Technology staff on system issues and enhancements; supervise customer service efforts in-person and via telephone;
  
  coordinate posting and billing for Florida Prepaid students; prepare documents for tuition statement requests for distribution to students and parents; provide recommendations to the Assistant Controller for IT and policy/procedure enhancements as needed.

• Bachelor’s degree in an appropriate area of specialization and two years experience; or master’s degree in an appropriate area of specialization.

• Knowledge of concepts, principles, and practices of accounting, budgeting, and cost control procedures.
• Ability to communicate effectively, verbally and in writing.
• Ability to gather, interpret, report, and/or edit information.
• Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.
• Ability to develop and implement policies, procedures, goals, and objectives.
• Ability to evaluate process effectiveness and develop changes or alternatives.
• Knowledge of and ability to interpret and apply related University policies, procedures, principles, and practices.
• Ability to establish and maintain effective working relationships.

• Bachelor’s Degree in Business Administration or related field is preferred.

This is an Administrative and Professional (A&P) position.

• Successful candidate is…