Device Fraud Investigation Specialist

Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. We are looking to expand our team! Do you thrive in a busy environment and able to multi-task successfully? If so, please apply today!

We are seeking an experienced Fraud Investigation Specialist to support fraud detection, prevention, and investigation across global Consumer and Commercial service channels. In this role, you will intercept fraudulent activity, conduct manual case reviews, analyze fraud trends, and support fraud‑related escalations across operational environments. You will work within Microsoft‑hosted systems to prevent financial leakage, improve customer protection, and strengthen fraud‑mitigation strategies.

• Proven experience in fraud detection, investigation, or risk management within operations, device services, e‑commerce, or financial services.
• Strong analytical ability to detect fraud patterns, investigate anomalies, and interpret telemetry or device‑level evidence.
• Familiarity with ML‑driven fraud tools and ability to provide feedback for model refinement.
• Ability to work within structured SLAs, maintain high accuracy, and reduce false positives/false negatives.
• Excellent documentation, communication, and escalation management skills.

• Experience with investigation platforms or CRM systems such as Dynamics or similar tools.
• Ability to navigate cross‑system data (SAP, telemetry, service center systems).

• Ability to support global coverage or high‑risk windows when required.
• Maintain confidentiality of investigative techniques and comply with Microsoft security & privacy standards.
• Maintain required certifications and compliance with Microsoft data‑handling standards.

• Queue Intercept (Pre‑Order Blocking) – Identifying suspicious customer contacts or cases prior to service order creation.
• Manual Risk Review – Reviewing ML‑flagged or high‑risk orders post‑creation to prevent fraudulent service fulfillment.
• Receiving‑Site Fraud Support – Reviewing escalations from service centers involving AFC testing, telemetry mismatches, and variance/fraud device findings.
• Lost‑in‑Transit (LIT) Fraud Review – Validating LIT claims using evidence, courier verifications, and fraud thresholds.
• Advanced Exchange (AE) Fraud Prevention – Prioritizing AE cases, reducing leakage caused by timing or coverage gaps, and applying enhanced controls.
• Serial Number (SN) Ban/Unban Operations – Processing device SN bans/unbans and ensuring alignment across SAP and factory/Service Center systems.
• Investigation Documentation & Reporting – Documenting all review actions, findings, trends, and investigator decisions.
• Fraud Trend Analysis & ML Pipeline Support – Providing feedback on missed fraud, new patterns, and emerging vectors.
• Policy Enforcement & Fraud Escalations – Supporting KYOD, LIT, AE‑abuse, Warranty‑abuse, and invoice fraud investigations.
• Data‑Driven Fraud Trend Analysis – Analyze Consumer fraud data to identify emerging trends and develop improved fraud‑prevention strategies.
• Expert Fraud Pattern Analysis – Leverage new or existing tools and techniques to establish mitigation strategies, based on fraud patterns, to prevent/contain evolving fraud trends.

The hourly rate for this position is between $25.00 - $27.00 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email  with your request and contact information. Applications are accepted on an ongoing basis.