Associate Banker

Responsibilities

• Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.

• Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.

• As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.

• Meets customer transaction‑based needs with seamless execution.

• Reviews customer profiles and engages customers in a needs‑based conversation to identify potential opportunities and address everyday banking plans and credit card needs.

• Contributes to meeting branch business results and the customer experience.

• Supports operational activities (e.g., inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

• Acts as a key member of a collaborative and versatile branch and market team.

• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.

• Organizes work information to ensure accuracy and completeness.

• Takes the initiative to find creative approaches that make each customer’s experience feel personal.

• Looks for ways to contribute to the ongoing improvement of the overall customer experience.

• Contributes to business results and the overall experience delivered.

• May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.

• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.

• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.

• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.

• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.

• Complies with legal and regulatory requirements for the jurisdiction.

• Protects the Bank’s assets in compliance with all regulatory, legal, and ethical requirements.

• Completes complex & diverse tasks within given rules/limits.

• Analyzes issues and determines next steps; escalates as required.

• Broader work or accountabilities may be assigned as needed.

• Typically between 1–2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.

• Canada only:
  Registration to sell investment products completed or in progress (must be completed within 12 months) – as appropriate for the jurisdiction.

• Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.

• Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.

• Basic knowledge of specialized sales and business banking solutions to refer to specialists.

• Passionate commitment to helping customers.

• Drive to deliver a personal customer experience.

• A focus on results and the ability to thrive in a consultative sales and team‑based environment.

• Resourceful self‑starter with courage and confidence to approach customers.

• Readiness to collaborate and work in different capacities as part of a team.

• Strong interpersonal skills, including the ability to build rapport and connections with customers.

• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.

• Basic specialized knowledge.

• Verbal & written communication skills – Good.

• Organization skills – Good.

• Collaboration & team skills – Good.

• Analytical and problem‑solving skills – Good.

$41,714.00 – $50,000.00

Salaried

At BMO we are driven by a shared

Purpose:

Boldly Grow the…