Teller Supervisor

General Description of Position

The Teller Supervisor ensures that the teller area is managed efficiently and effectively and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards.

• Lift coin bags up to 50 lbs.
• Assign work duties and work schedules to tellers.
• Monitor cash limits in teller stations and branch and make appropriate shipment decisions.
• Provide approval on other teller's transactions.
• Monitor and report various activity for the branch; e.g. teller outages, transactions as assigned.
• Review timecards and track absences and tardiness and communicate to supervisor.
• Provide guidance to tellers relating to operational and auditing policies and procedures.
• Participate in goal setting and attaining established goals.
• Identify and provide staff training.
• Coach staff to cross‑sell bank products and services.
• Assist tellers in resolving service problems, complex inquiries and other customer issues.
• Perform all duties of a Sr. Teller.
• Serve as back up for CSR as required.
• Complete all required monthly audit reports and ensure compliance.
• May be required to work an alternative location within the region or market.
• Be able to work in a constant state of alertness and in a safe manner.
• Complete required BSA/AML training and other required compliance training as assigned.
• Perform any other related duties as required or assigned.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school or GED, plus specialized schooling and/or on‑the‑job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 2 years related experience and/or training, or equivalent combination of education and experience.

Ability to effectively communicate information and respond to questions in person‑to‑person and small group situations with customers, clients, general public and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

None

Some outside banking related courses

Basic: 10‑Key, Payroll Systems, Spreadsheet, Word Processing/Typing

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but are not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises a small group (3‑7) of employees, usually of lower classifications. Assigns and checks work; assists and instructs as required and performs same work as those supervised, or closely related work, a portion of the time. Content of the work supervised is of non‑technical nature, but presents numerous situations to which policies and precedents must be interpreted and applied.

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work at times in the evening or during the night hours.

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals…