Personal Banker

Position Overview

As a Personal Banker within PNC’s Retail Banking organization, you will be based in Gulf Breeze, Florida. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the client’s financial wellbeing.
• Collaborates with ecosystem partners to grow the customer’s share of wallet and positions PNC solutions to drive new revenue and loyalty.
• Drives proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting, and effective lobby engagement.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Participates in branch daily operations, ensuring efficient and accurate completion.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Work Experience:

Roles at this level typically require an Associate’s or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job‑specific certifications, and experience (including military service) may be considered.

Education:

No degree required.

Certifications:

No required certifications.

Background checks will be conducted as required by Consumer Financial Protection Bureau regulations.

• Medical/prescription drug coverage (with Health Savings Account)
• Dental and vision options
• Employee and spouse/child life insurance
• Short‑ and long‑term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back‑up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance programs fully paid
• Robust wellness program with financial incentives
• Paid time off: maternity and/or parental leave; up to 11 paid holidays; 9 occasional absence days; 15 to 25 vacation days depending on career level and years of service.

If an accommodation is required to participate in the application process, please contact us via email at  Please include “accommodation request” in the subject line title and be sure to include your name, the job , and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call  and say Workday for accommodation assistance.

All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section
19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.