Universal Banker - Bushnell, FL; Part-time

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward‑thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence.

At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Universal Banker serves as a full‑service, single point of contact in the branch for South State customers’ financial needs. The position operates in the dual capacity of a Teller and FSR, providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts, features, benefits, regulations, price structure, and a simple description of each service.
• Identifies customer needs and expectations by listening for clues.
• Opens opportunities to expand customer relationships by making referrals as outlined in the goals for this position.
• Maintains a neat and professional personal appearance in accordance with bank policy.
• Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer‑facing technology and can discuss and enroll customers in self‑service options.
• Follows policies and procedures to minimize operational errors and maintain proper workflow.

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• Assists in guiding and training new tellers.
• Allows customer access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• Can service/balance ATM and use the branch capture system.
• Uses branch security and audit procedures and understands the function and operation of security devices.

• Opens new deposit accounts and understands the products and financial services offered by the bank.
• Handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion, directing those with difficult problems to other sources for assistance.
• Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Shows sincere appreciation for each customer’s time and business.
• Gives business card if not already given.
• Assures accurate, timely, and correctly distributed branch records, reports, and other correspondence resulting from customer development attempts.

• One year of teller or cash‑handling experience and six months of customer relationship building or sales experience.
• Demonstrated expertise in the TellerII and basic FSR job functions.
• Additional responsibilities may include vault responsibilities or back‑up vault responsibilities.
• Other duties as assigned.

• Education:
  
  High School diploma or equivalent.
• Experience:
  
  Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge:
  Good interpersonal skills, good computer skills, and the ability to read, write, speak, and understand English.

• The South State Way
• New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned regulatory compliance training.
• Acknowledgment of all policies through Docu Sign as assigned.
• Additional training may be required dependent upon experience.

• Must be able to lift up to 50 pounds.
• Must be able to stand and/or sit for long periods of time.
• Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

• Position most likely in an open lobby area with an individual workstation inside a cooled and heated facility.
• Travel may be required.
• Work Location:
  
  114W Belt Ave, Bushnell, Florida
  33513.

Equal Opportunity Employer, including disabled/veterans.