Personal Banker

Job : R226368

Personal Banker (Bilingual in Spanish preferred) at PNC's Retail Banking organization, based at PNC's Surfside Branch, 9487 Harding Avenue, Surfside, Fl 33154. This role focuses on providing personalized banking services and fostering an inclusive workplace culture.

• Acquires and deepens the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve customer financial wellbeing.
• Drives proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting and effective lobby engagement, identifying and positioning appropriate PNC solutions.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience and technology resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively.
• Manages risk by adhering to all policies and procedures, maintaining sound judgment within established limits, ensuring branch daily operations are completed efficiently and accurately.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role in personal banking.

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

• Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Roles at this level typically require an associate’s degree or equivalent, with at least 3+ years experience in retail banking or related field. Military service and comparable combinations of education, job‑specific certification(s), and experience may be considered.

No degree required.

No required certification(s).

Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

• Medical, prescription drug coverage, Health Savings Account option
• Dental and vision
• Employee and spouse/child life insurance
• Short‑ and long‑term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Paid time off: maternity/parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days depending on career level and years of service

If an accommodation is required to participate in the application process, contact  with subject "accommodation request" and include your name, the job , and preferred method of contact. Calls to  say "Workday" for assistance. All information is confidential and used only to provide accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for registered roles, the SAFE Act and/or FINRA regulations, which prohibit hiring individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.