Lobby Manager

Overview

Northern Trust (Nasdaq: NTRS) is a global leader in innovative wealth management, asset servicing, asset management and banking services, guiding the world’s most successful individuals, families, corporations and institutions.

• Manages a Lobby banking team, servicing clients with a full range of banking products and services.
• Conducts performance management process, career development guidance, provides input for hiring and disciplinary actions, and provides hands‑on training to staff.
• Develops periodic goals, organizes the work, sets short‑term priorities, monitors all activities, and ensures timely and accurate completion of the work.
• Understands the business model and all products and services and engages appropriate business unit subject matter experts to explore potential opportunities with the client. Provides maintenance and holistic advice on assigned relationships by cross‑selling and identifying client needs.
• Oversees the execution and/or submission of daily client account servicing activities within appropriate time frames, including but not limited to funds transfers, opening and closing accounts, account maintenance, imaging of documents, and researching client issues. Serves as primary contact for sensitive clients on a full range of banking services.
• Proactively communicates and escalates issues with relationship management and National Client Support Services Team Leaders as appropriate to obtain necessary information to properly resolve the request.
• Fully understands and enforces adherence to all policies, procedures and compliance guidelines to ensure mitigation of risk and promptly escalates any issues and/or concerns to management.
• Demonstrates expertise and provides direction to banking partners in the day‑to‑day operations of a banking office. Monitors and verifies account set‑up, maintenance and service for accuracy and completeness. Periodically reviews work for accuracy, ensuring that performance adheres to current standards, policies and procedures. Communicates to staff and management errors uncovered or processes in need of improvement.
• Maintains a strong knowledge of the various business applications critical to client and account servicing, including on‑line tools, and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems in order to maintain highest standards of servicing.
• Monitoring and completion of daily, monthly, quarterly and annual audits as well as operational activities and reports, such as Aged Overdrafts, Check Referrals, Audit Checklists, Documentation Deficiencies, Office Differences, Limit Violations, etc.
• Assumes selective administrative assignments; participates and directs project‑oriented tasks, as directed by unit manager.
• Liaison for security issues as well as working with external vendors related to office issues (Red Hawk, Diebold, JLL, etc). May also be required to assist vendors and/or consultants with system‑related issues (Encore, Insight, etc.).
• Ensures tasks related to BCP and Life Safety are current for the office (i.e., Call Trees updated, Fire Alarm Testing).
• May have direct interaction with committees and/or senior management.
• Able to serve as a key subject‑matter expert and mentor to other more junior level employees.
• More technically sound in area of expertise and has broader knowledge of other areas.
• Delivers a work product that requires less revision.
• Able to facilitate discussions and reach decisions.
• Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands‑on training to staff.

• Knowledge of banking operations, products and services, acquired through related work experience is preferred.
• Knowledge of federal regulations and banking guidelines, usually acquired through related work experience or formal training.
• Strong analytical, problem‑solving, and organizational skills are required to identify, research and/or resolve requests, as well as to manage conflicting priorities and workflow.
• Ability to think critically and work well independently and as part of a team.
• Strong verbal and written communication skills.
• Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set.

• Minimum 5 years of related experience.

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).