First Operations Specialist Tallahassee, FL

People First Operations Specialist (Multiple Openings)

NOTE:

This position is onsite at our Tallahassee, FL People First Service Center. This is not a remote opportunity and we are not able to support relocation for this position. Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling work forces to perform at their best.

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Strada is growing our People First Operations team supporting the State of Florida. We are hiring multiple full-time Operations Specialists across several specialized teams within our service center. These positions are ideal for individuals who enjoy solving problems, working with data, researching complex issues, and improving processes in a structured, fast-paced environment. While each team supports a different function, all roles focus on delivering accurate, timely, and high-quality service through back‑office operations.

Candidates hired through this posting may be placed on one of several teams based on their background, experience, and business needs.

• Process high-volume transactions while maintaining a high level of accuracy.
• Research and resolve complex issues using multiple systems and internal resources.
• Review, validate, and update employee, participant, or financial records.
• Process work tickets while meeting established service level agreements and productivity goals.
• Perform detailed data entry and documentation to support audit and compliance requirements.
• Analyze information, identify discrepancies, and determine appropriate resolutions.
• Navigate multiple applications simultaneously, including HR, financial, and case management systems.
• Collaborate with internal teams to resolve escalated or time-sensitive issues.
• Follow established operating procedures while identifying opportunities to improve processes.
• Maintain detailed records of work completed and communicate outcomes clearly.
• Meet quality, accuracy, and daily performance metrics in a production environment.

• Fiscal & Reconciliation Operations – Support the financial administration of employee benefit programs through payment processing, account reconciliation, financial research, and issue resolution. This team manages premium payments, refunds, payment discrepancies, journal transfers, and other fiscal transactions while maintaining strict accuracy and compliance standards.
• Case Management Operations – Support employee and participant accounts by researching and resolving account-related requests, processing profile updates, handling complex benefit cases, and ensuring accurate maintenance of records within multiple systems.
• Tier II Problem Resolution – Serve as an advanced resource for complex customer issues that require detailed research, critical thinking, and independent decision making. This team resolves escalated inquiries, documents case activity, provides recommendations, and partners with internal teams to deliver timely resolutions.
• Tier II Benefits Case Team – Process complex benefits transactions including escalations, appeals, COBRA enrollments, and specialized case work. Team members serve as subject matter experts, provide operational support, and help maintain quality standards across the service center.

• High school diploma or equivalent required.
• Experience in a call center, shared services, customer service, operations, benefits administration, payroll, financial services, or another high-volume processing environment.
• Strong critical thinking and analytical skills with the ability to…