Universal Banker - Poinciana

Company Overview

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond, we are known for combining personal relationships with forward‑thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence.

At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Universal Banker serves as a full‑service, single point of contact in the branch for South State customers' financial needs. The position operates in the dual capacity of a Teller and FSR, providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Know and understand the products and services offered by the bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service.
• Identify customer needs and expectations by listening for clues; seek opportunities to expand customer relationships through referrals as outlined in the position goals.
• Present a neat and professional personal appearance in accordance with bank policy.
• Ensure compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develop a strong understanding of customer‑facing technology, with the ability to discuss and enroll customers in self‑service options.

• Process transactions for savings, checking, and loan accounts.
• Maintain a neat and orderly work area.
• Assist in guiding and training new tellers.
• Allow customers access to safe deposit boxes.
• Cash checks and process savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sell certified checks.
• Balance transactions daily.
• Service/balance ATM.
• Utilize the branch capture system.
• Follow policies and procedures to minimize operational errors and maintain proper workflow.
• Follow the branch's security and audit procedures and understand the operation of the security devices.

• Open new deposit accounts and understand the bank's products and financial services. Handle additional services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explain policies and procedures as necessary, considering customers' unfamiliarity with them.
• Resolve customer problems and complaints with courtesy and discretion; direct difficult problems to appropriate sources for assistance.
• Consider problems and complaints as opportunities to satisfy the customer and promote additional services.
• Show sincere appreciation for each customer's time and business and provide a business card if not already given.
• Follow the branch's security and audit procedures and understand the operation of security devices.
• Ensure branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.

Requires one year of teller or cash‑handling experience and six months of customer relationship building or sales experience. Demonstrated expertise in the TellerII and basic FSR job functions. Additional responsibilities may include vault responsibilities or back‑up vault responsibilities. Other duties as assigned.

Education
:
High school diploma or equivalent.

Experience
:
Cash handling, sales, customer service. Previous banking experience preferred.

Specific Knowledge
:
Good interpersonal skills, computer skills, and ability to read, write, speak, and understand English.

- The South State Way New Team Member Orientation
- Teller Foundations
- Banker Foundations
- All assigned regulatory compliance training
- Acknowledgement of all policies through Docu Sign as assigned
- Additional training may be required depending on experience.

Must be able to lift up to 50 pounds, stand and/or sit for long periods of time, and effectively access and interpret required materials.