Collections Specialist
Listed on 2026-09-23
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Finance & Banking
Accounts Receivable/ Collections -
Accounting
Accounts Receivable/ Collections
Collections Specialist
We are looking for a Collections Specialist to support receivables management efforts for a service-focused organization. This long-term contract position is suited for someone who can communicate effectively with customers, resolve outstanding balances, and help maintain healthy cash flow through consistent follow-up. The role requires strong judgment, attention to detail, and the ability to navigate both commercial and consumer collection activities while coordinating closely with billing and credit functions.
Responsibilities:
• Contact commercial and consumer customers (roughly 50 calls/day) regarding overdue accounts and guide payment resolution through clear, timely communication.
• Review account status, payment history, and supporting records to determine appropriate collection strategies and next steps.
• Work with billing and internal teams to research discrepancies, clarify charges, and remove barriers that may delay payment.
• Maintain accurate documentation of collection activity, customer responses, commitments to pay, and account updates in internal systems.
• Monitor aging reports and prioritize accounts based on risk, balance, and payment behavior to improve recovery outcomes.
• Support credit and collections processes by identifying trends, escalating high-risk accounts, and recommending appropriate action.
• Follow established policies and compliance standards while handling sensitive customer interactions and account information.
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