Consumer Services Analyst-Eog

Overview

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Date:
Jan 28, 2026

Requisition No:869187

Agency:
Executive Office of the Governor

Working Title:

CONSUMER SERVICES ANALYST-EOG -

working title:
Consumer Services Analyst I

• 80% – Answer calls received daily with emphasis on providing quality customer service, information, access to benefits, and assistance to constituents experiencing problems with an agency of state government, and other concerns or requests.
• 5% – Collaborate with other phone analysts and correspondence analysts to provide simplified access to services and expedite the delivery of information and benefits
• 5% – Participate in team meetings and provide verbal and written reports
• 5% – Keep abreast of current events as they relate to government services, laws, executive orders, press releases/conferences, and other actions of the Governor or state agencies
• 5% – Perform other duties as assigned

Must be able to operate a computer with multiple open screens and talk on phone simultaneously. Proficient in Microsoft Office Suite. Bilingual in Spanish/English preferred.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at  Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time