Staff Assistant

Staff Assistant

The Florida Commission on Human Relations is the state agency that enforces civil rights laws and serves as a resource on human relations in Florida.

Location:

4075 Esplanade Way, Room 110, Tallahassee, FL 32399. This position is not remote.

Salary: $34,760.00 per year.

Support the Fair Housing Intake Unit by handling housing discrimination complaints, interacting with the public, managing case files, and assisting investigators.

• Receives and inputs all incoming complaints received by the Commission; notifies parties of case filings and receipt.
• Answers incoming calls for the Fair Housing Unit.
• Processes outgoing mail for the Fair Housing Unit.
• Serves as a backup to the Regulatory Specialist by conducting necessary research when needed.
• Generates and mails case notification documents to parties and transfers cases to the appropriate Regulatory Specialist assigned and to the investigator.
• Provides information to the public about alleged discrimination in the area of Housing.
• Advises complainants and their representatives about the law and the Agency’s jurisdiction, procedures, and rules; provides case status updates for incoming callers.
• Uploads information into multiple case management systems.
• Performs document management.

• Knowledge of office procedures and practices.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of the methods of data collection.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to perform basic arithmetical calculations.
• Ability to prepare reports and correspondence.
• Ability to maintain strict confidentiality.
• Ability to work independently.
• Ability to utilize problem‑solving techniques.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

• A high school diploma or its equivalent, or
• One (1) year of experience performing clerical, administrative, or office support work.

• Experience entering, tracking, or maintaining records in electronic case management systems or databases.
• Experience providing information to the public regarding policies, procedures, or services.
• Familiarity with document management practices, including scanning, uploading, and maintaining electronic files.

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (see ).
• Flexible Spending Accounts.
• Tuition waivers.
• and more (complete list at ).

The elements of the selection process may include a skill assessment and oral interview.

In order to be considered for a position, applicant responses to the qualifying questions, software systems, actual work experience, years of employment and hours worked per week must be clearly defined within your work history listed on the candidate profile, or you may not be considered for the position. An attached resume is not a substitution for the information required on the candidate profile.

All positions with the Florida Commission on Human Relations are positions of special trust. Therefore, the selected candidate must successfully pass a level two background screening (which includes fingerprinting) as a condition of employment. Applicants being considered for employment will be required to submit to a fingerprint‑based background investigation, which will include a check of the criminal history records of the FBI.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://(Use the "Apply for this Job" box below)..

If you are a retiree of the Florida Retirement System…