Code Compliance Officer – STR; Short Term Rentals Specialization

Position:
Code Compliance Officer – STR (Short Term Rentals Specialization)

Reports to:

Code Compliance Manager Emergency Classification:
Essential FLSA Classification:
Non-Exempt Pay Grade: 107

Are you a positive, people-oriented professional who enjoys serving others and helping ensure short-term rentals (STRs) operate responsibly within the community? Do you take pride in delivering exceptional customer service while maintaining strong attention to detail? The Town is seeking a Code Compliance Officer with a specialization in Short-Term Rentals (STR) to serve as a key member of the Code Compliance team and a primary point of contact for residents, visitors, and STR owners/operators regarding STR compliance.

This field-forward role is ideal for someone who thrives in a fast-paced, public-facing environment and enjoys combining education with enforcement. You will play a vital role in responding to STR-related concerns, conducting inspections, documenting conditions, building enforcement‑ready case files, and guiding owners/operators and property managers toward timely, voluntary compliance with applicable Town ordinances and nuisance-related requirements.

If you bring a calm, confident presence, strong communication skills, and a commitment to fair, consistent STR compliance and public service, we encourage you to apply and help protect our community's quality of life every day and during emergency activations when needed.

Health & Wellness: Comprehensive health insurance with low deductibles and annual maximums. The Town covers 100% of employee premiums and 50% of dependent premiums. Benefits include employer‑paid life insurance, short‑ and long‑term disability coverage, gym membership reimbursement and more.

Work/Life Balance: Employees accrue paid leave monthly, plus sick leave and a birthday benefit annually. The Town observes 14 paid holidays and offers a supportive, team-oriented environment.

Retirement Planning: Immediate vesting in a 401(a)/457(b) pension plan with generous employer contributions.

And More! Join a team that values your well‑being, growth, and future.

Performs specialized, investigative, enforcement, compliance, and public service work primarily focused on short‑term rentals (STR), violations and STR-related cases, including enforcement or applicable Town ordinances, Land Development Code provisions, zoning requirements (as applicable), and nuisance related regulations associated with STR activity. Responsibilities include but are not limited to conducting inspections, investigating complaints, accurate documenting of violations, preparing enforcement cases, coordinating corrective actions, and promoting voluntary compliance through education and professional communication.

The position requires significant fieldwork, independent judgement, customer service, conflict resolution and coordination with Town departments, residents, businesses, STR owners / operators, property managers / local contractors, public agencies, and legal representatives. While the primary assignment is STR enforcement, the position will assist with other code compliance cases and items as needed or assigned.

The position also supports emergency preparedness, response, recovery, post disaster operations, damage assessment activities, and continuity of operations efforts.

If assigned, employees in this classification will be required to report and carry out duties as directed for the duration of an emergency. Depending on the nature of the emergency, this may require extended hours, including around the clock for several days on short notice.

• Perform investigative, enforcement, compliance, follow‑up, and public education duties primarily related to STR violations and STR‑related nuisance impacts.
• Conduct field inspections, site visits, and property investigations to verify compliance with STR‑related Town codes/ordinances, zoning/land use requirements (as applicable), and related municipal regulations.
• Investigate STR complaints and conditions such as…