Senior Consumer Service Analyst - 42003719 (For Internal Agency Employees Only

the state personnel system is an e-verify employer. For more information click on oure-verify website .

florida department of agriculture and consumer services

division of consumer services
bureau of mediation & enforcement

*** internal agency opportunity-- only current employees of the florida department of agriculture and consumer services will be considered. ***

contact:

minimum requirements:

a high school diploma or its equivalent and one (1) year of experience in customer service, administrative work, or regulatory work; or

college education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience; or

an equivalent combination of education and experience which equals one (1) year can substitute for the above requirements.

educational note: graduates utilizing education attained in the united states to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained.foreign trained graduates utilizing a degree attained outside of the united states to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an approved credential evaluation agency.

A list of approved agencies can be viewed at “approved credential evaluation agencies, florida department of education.” approved credential evaluation agencies (fldoe.org)

*** attention candidates***

to be considered for a position with the florida department of agriculture and consumer services:

• all fields in the candidate profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. Must be filled out to determine qualifications for this position.
• responses to qualifying questions must be verifiable in the candidate profile.

the florida department of agriculture and consumer services values
and supports employment of individuals with disabilities.qualified
individuals with disabilities are encouraged to apply.

notes:

to maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of artificial intelligence (ai) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

successful applicants must pass a background screening, including fingerprinting, as a condition of employment.

analyzes and scans incoming documents into the division of consumer services (docs) or other department database.

verifies scanned documents to ensure correct database placement, completeness of information and readability.

accurately inputs public record information into the docs or other department database according to established guidelines.

reviews documents to determine appropriate action, including:

• communicating deficiencies to businesses;
• determining if the issuing of a permit, registration or license is required;
• referrals to other personnel, sections or government agencies;
• analyzing and processing complaints or other evidence to identify regulatory violations;
• sending appropriate letters to businesses and consumers along with any necessary follow-up to achieve desired results.

communicates in writing and by phone with businesses, consumers, other governmental agencies, and claimants to provide services as required and follows up as necessary. Documents all communications in docs or other department database.

creates reports, letters, memoranda, proposals, bond claim affidavits and other official documents necessary to complete assigned tasks.

works with businesses and consumers to informally mediate disputes within programs regulated by the division of consumer services or non-regulated programs by letter, email, fax and phone or refers complaints to appropriate regulatory agency. Updates database with all documents and…