Regulatory Consultant; Wt: Ms Compliance Officer

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Date:
Sep 2, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:875479

Agency:
Highway Safety and Motor Vehicle

Working Title:

REGULATORY CONSULTANT (WT: MS COMPLIANCE OFFICER) I -

* Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person:
Ada Grant,

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at:
flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

This position is responsible for providing customer service to individuals including carriers, carrier services, Tax Collector offices, roadside law enforcement and other governmental authorities, who contact the Bureau of Commercial Vehicle and Driver Services for International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) services via phone, email/mail, and face-to-face interaction. Duties include examining documents, making eligibility determinations, and issuing credentials to IRP and IFTA applicants, registrants, and licensees.

Additional duties may include processing payments; responding to customer inquiries via phone (may include using an automated call system); via email/written correspondence; and via face-to-face interaction. The incumbent in this position is entrusted with certain information that is confidential and/or exempt from public record and that, if not handled properly, could compromise carrier/taxpayer privacy or protection of personal identity.

• Ability to review materials for completeness, accuracy, and compliance.
• Ability to perform basic addition, subtraction, multiplication, and division computations correctly, using whole numbers, fractions, decimals, and percentages.
• Ability to manage and resolve conflicts, confrontations, or disagreements in a constructive manner, to minimize negative or hostile customer reaction.
• Ability to examine information logically, determine relevance of facts, and reach decisions or solutions appropriate to the circumstances.
• Knowledge of how to work effectively with customers (including individuals who work in the agency, other agencies, or organizations outside the government) to assess their needs, provide information or assistance, resolve problems, satisfy expectations, and direct them to available services that can address their needs.
• Shows understanding, courtesy, tact, empathy, and concern to others, including individuals who are difficult, angry, or distressed. Relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Knowledge of, and ability to apply, federal and state laws related to motor vehicle registration and DHSMV operations, policies,…