Regulatory Specialist Ii Internal Agency

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date: sep 2, 2026

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requisition no:882979

agency: agriculture and consumer services

florida department of agriculture and consumer services

division of licensing

***
internal agency opportunity--
only current employees of the florida department of
agriculture and consumer services will be considered.***

a high school diploma or its equivalent and five (5) years of professional or nonprofessional experience administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations;
or

an equivalent combination of education and experience which equals five (5) years can substitute for the above requirements;
or

a bachelor’s degree (4 years) from an accredited college or university and one (1) year of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations.

graduates utilizing education attained in the united states to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained.foreign trained graduates utilizing a degree attained outside of the united states to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an approved credential evaluation agency.

A list of approved agencies can be viewed at “approved credential evaluation agencies, florida department of education.” approved credential evaluation agencies (fldoe.org)

• all fields in the candidate profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. Must be filled out to determine qualifications for this position.
• responses to qualifying questions must be verifiable in the candidate profile.

the florida department of agriculture and consumer services values
and supports employment of individuals with disabilities.qualified
individuals with disabilities are encouraged to apply.

to maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of artificial intelligence (ai) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

responds to telephone, email, paper correspondence, and faxed inquiries regarding statutory and procedural eligibility requirements for initial applications and renewal applications. Interprets policies, procedures, applicable florida statutes, and reciprocity. Reviews applications, investigative reports, verification reports, fingerprint analyses, and other associated documents to determine the action(s) required to complete the processing of an application or renewal application. The incumbent must have a thorough working knowledge of a variety of integrated software packages to request and direct research necessary to resolve licensing problems.

provides online customer service through live chat regarding statutory and procedural eligibility requirements for initial applications and renewal applications. Captures and routes chat transcripts to the appropriate location to ensure proper storage and efficient retrieval.

responsible for answering complex legal phone calls regarding administrative complaints, suspensions, and final orders.

answ…