Ops Senior Clerk

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Requisition No:883111

Agency:
Agency for Health Care Administration

Working Title:

- OPS SENIOR CLERK

The Agency for Health Care Administration is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

This is a full time OPS position, with regularly scheduled hours of Monday-Friday 8:00 a.m. to 5 p.m.

This OPS Senior Clerk position will be filled at a rate of $16.00 per hour a nd is non-negotiable.

This position does not require travel.

The Agency requires background and fingerprint screening as a condition of employment.

The Florida Medicaid program is one of the top five largest in the country and has an estimated $38 billion annual budget.

Each month Florida Medicaid covers medical services for almost 4 million recipients.

To most effectively serve this large patient population, one of the Agency goals is to ensure fewer budgeted dollars are lost to fraud, abuse, and waste.

The Bureau of Medicaid Program Integrity (MPI) does this specifically through audits and investigations of healthcare providers suspected of engaging in fraudulent or abusive behavior, as well as over payment recoveries, administrative sanctions, and the referral of suspected fraud or other criminal activities for law enforcement investigation.

Medicaid Program Integrity is a fast-paced bureau that addresses abusive behavior in the Florida Medicaid program to fight fraud, abuse, and waste.

To do this, the highly collaborative and innovative units rely on a team with diverse educational and experience backgrounds.

This position will assist with customer support relating to receiving complaints of alleged abuse or fraud.

The main functions of this position are to process mail and to assist with the administrative duties of the Investigations Unit.

• Answering and returning phone calls on behalf of office employees.
• Taking and ensuring messages are accurate and communicated to the appropriate staff member in a timely manner.
• Receiving mail and additional complaint documents and forwarding to the appropriate staff member in a timely manner.
• Collaborating with team members on projects and assignments.
• This position serves a large population of Spanish/Creole speaking customers and employee may be required to perform interpreter duties, if bi-lingual.

MPI provides a multitude of training opportunities for all MPI employees to enhance their professional growth.

Working for the State of Florida is more than a paycheck.

The State’s total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida;
• State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options;
• 401 (a) FICA Alternative Plan administered through VALIC (tax deferred Retirement Savings Plan);
• Participation in the Florida Deferred Compensation Plan (457b)

OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks.

OPS employees are at-will employees and are subject to actions such as pay changes, changes to work assignment, and terminations at the pleasure of the agency head or designee.

OPS employees do not serve probationary periods or become permanent in their positions because they serve at the pleasure of the agency head.

Ability to handle telephone calls in a courteous and effective manner.

Ability to communicate effectively verbally and in writing.

Ability to solve problems and make decisions based on available information.

Ability to execute projects and assignments…