Regulatory Specialist Ii

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Requisition No:883330

Agency:
Business and Professional Regulation

Working Title:

REGULATORY SPECIALIST II -

*** Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.

This position is responsible for performing the more complex licensing activities which includes determination of applicant eligibility for examination, certification, licensure or registration for various professions within the department.

The incumbent in this position performs the following work and other related activities:

• Independently reviews applications and supporting documents assigned through the department's document imaging system to determine applicants' qualifications for examination, certification, licensure or registration in accordance with the laws and rules. This includes license renewals and requests to change addresses, names, and statuses. Processes applications by utilizing the department's licensing system.
• Provides applicants personal guidance regarding applications in writing and making verbal contact with the applicant if necessary.
• Prepares applications for board and committee meetings. Maintains board and exam lists utilizing Microsoft applications. Participates in meetings and attends training sessions as scheduled. Participates in the testing of new application software and changes in processing procedures. Reports events, errors or trends to supervisor. Performs other related duties as required.

• Knowledge of application requirements, including Florida Statutes, Board and Department rules, and educational programs.
• Ability to compile, organize and analyze data.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively and efficiently both verbally and written.
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Knowledge of the department's document imaging and licensing systems.
• Basic knowledge of Microsoft applications.
• Must have at least one (1) year of professional office experience;
• Must be proficient in Microsoft Word.

• Depending on the team you are assigned to, candidates will be required to process 2-10 applications per hour.
• This advertisement may be used to fill current and future vacancies for up to six months from date of opening.
• This advertisement may also be used to fill OPS Regulatory Specialist II positions at $16.50 per hour.
• The applicant will be required to take a Skills Verification Test (SVT).
• Upon completion of the probationary period, candidate maybe eligible for a flex time schedule.

“ Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal…