Operations Analyst Ii

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requisition no:884333

working title: operations analyst ii -

position number:

salary: $42,715.00 - $44,805.00 annually

class title: operations analyst ii
position number:

*** internal agency opportunity ***

you must be employed with the florida gaming control commission to be considered for this position.

the florida gaming control commission is responsible for exercising all regulatory and executive powers of the state with respect to legal gaming, including pari-mutuel wagering, cardrooms, slot machine facilities, oversight of gaming compacts, and other forms of gambling authorized by state law, excluding the lottery, as well as directly enforcing florida’s gaming laws and combatting illegal gambling activities.

the agency is overseen by five commissioners who are appointed by the governor, with commissioners appointing an executive director who leads a team of more than 200 staff members. The mission of the florida gaming control commission is to preserve and protect the integrity of gaming activities through fair regulation, licensing, effective criminal investigation, and enforcement.

the commission offers a supportive work environment that fosters growth and collaboration.

this is a highly responsible position responsible for complex licensing work within the division of pari-mutuel wagering, operations unit. The ideal candidate for this position must be productive under tight time frames, balance multiple and competing priorities, and maintain goal-directed behavior; must interact courteously and professionally with others internally and externally and be able to meet expectations under stressful conditions; will have experience working alone and as part of a team in researching, gathering, comparing and analyzing information relating to assignments and projects.

Those not able to work effectively in a deadline-oriented atmosphere should not apply.

the working hours for this position are 8:00 a.m. To 5:00 p.m., monday through friday.good attendance is essential for any individual in this position as the work involved occurs daily and is time sensitive.the individual in this position is expected to report to work daily and on time.leave must be requested in advance except in emergency circumstances not under the control of the employee.

duties are as follows:

• reviews and processes pari-mutuel, cardroom, and slot machine occupational license applications initiated at the field offices or sent directly to tallahassee;
• takes appropriate action in the licensing database to facilitate the issuance of a license for eligible applicants;
• accurately profiles each application in the licensing database within 24 hours of receipt;
• identifies deficient applications and notifies applicants of the errors and/or omissions within 30 days;
• creates checklist to ensure all requirements have been met;
• retrieves criminal history reports from the fdle website; matches the criminal history with the application and determines whether further documentation is required from the applicant;
• answers public inquiries regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules, and/or policies and procedures;
• responds to customer inquiries via email, telephone, onbase escalation, and smart sheet correspondence process;
• assists with scanning fingerprint cards for electronic submission to fdle on an as-needed basis and s ubmits retained fingerprints to fdle via falcon;
• researches and requests license and enforcement status information from other gaming jurisdictions for each slot application; reviews information to determine applicant eligibility;
• assists with…