Operations Review Specialist; Provider Engagement Specialist

Job Information

Requisition No: 869838
Agency:
Children and Families

Working Title:

Operations Review Specialist (Provider Engagement Specialist)
- Pay Plan:
Career Service
Position Number:
Salary: $65,000
Posting Closing Date: 02/20/2026

Note:

This is currently a Child Protective Investigator position being reclassified to an Operations Review Specialist.

This is a high-level position responsible for supporting regional operations related to post-permanency services. The role serves as a subject matter expert (SME) in behavioral and mental health placement services available to youth and families served through the Partnerships & Prevention team. The ideal candidate will possess knowledge in behavioral health and child welfare, particularly in the continuum of prevention and ongoing service delivery.

• Under the guidance of the Manager of Interagency Partnerships, actively engage with performance metrics and outcome measures aligned with federal and state laws, and recognized best practices within the out of home placement array.
• Apply change management strategies to promote a culture of innovation and performance improvement.
• Collaborate with regional internal and external partners, the assigned Contract Manager(s), Policy team, the Quality team and the training team to identify and address service gaps.
• Serve as the subject matter expert and liaison for the Partnerships & Prevention team and Community Based Care Lead Agencies providing strategic guidance on all matters related to youth who have a recommendation for a behavior-based higher level of care.
• Act as the primary point of contact for notifications of youth recommended for Behavioral Qualified Residential Treatment Program (BQRTP) and/or assessed but not recommended for a higher level of behavioral care, supporting the Lead Agency in exploring how to meet the youth's needs.
• Engage primarily with BQRTP providers for program fidelity, including performance monitoring and support.
• Assist in monitoring target populations for increased stability opportunities; review and resolve constituent concerns related to BQRTP and Treatment Foster Care at the direction of management.
• Participate actively in Local Review Teams (LRTs) and State Review Teams (SRT) involving youth recommended, already placed and/or likely to be recommended, for placement into a behavior-based placement and/or for youth recommended to step down into a behavior-based placement setting.
• Act as liaison with Community Based Care Lead Agencies and providers for youth with a high level of need.
• Attend community events geared toward behavioral and mental health including, but not limited to, resource fairs, conferences and trainings.
• Work closely with other team members to engage with behavioral placement providers and enhance stakeholder relationships.
• Travel as required and perform other duties as assigned.

Adoption Competent training is required (if not currently Adoption Competent must complete the full training within 90 days).

• Bachelor’s degree in Social Work, Psychology, Sociology, or a related field. Preference for a Master’s degree in Social Work, Psychology, Sociology, or a related field.
• Minimum 3 years of professional experience in a behavioral health or related setting, working with youth and families in need of behavioral and/or mental health interventions.

A knowledge of the Florida Dependency Child Welfare system, including levels of care is required as well as a demonstrated working knowledge of a broad range of mental health and behavioral health interventions. The person in this position must have a strong understanding of child welfare practices, service coordination, and multi-disciplinary collaboration. They also must have excellent communication, documentation, and crisis management skills as well as possess critical thinking skills.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as…