Patient Experience Specialist

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.

TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

Your Role:

• Upholds patients’ rights, advocates for patients and families, and enhances the overall patient experience continuously.
• Serves as a patient advocate.
• Manages patient feedback and suggestions.
• Serves as a resource to the organization for improving patient satisfaction and the patient experience.
• Performs duties in accordance with Tallahassee Memorial Health Care’s (TMH) strategic plan and quality improvement (QI) principles.

Reports To:

• Director/Patient Experience

Supervises:

• None

Required

Education:

• Associate degree in health care, social sciences, communication, or a related field.

Preferred Education:

• Bachelor’s degree in health care, social sciences, communication, or a related field.

Required Experience:

• Three (3) years of relevant health care, patient advocacy, patient relations, customer service, or performance improvement experience.

Preferred Experience:

• Administrative skills.
• Proficient in Microsoft (MS) Office.
• Skilled in using computer applications in day-to-day functions.
• Exceptional verbal and written communication skills.
• Exceptional interpersonal skills.
• Ability to unite around a common goal.
• Possesses a desire to make a difference.
• Professional.
• Goal oriented.
• Detail oriented.
• Organized.
• Compassionate.
• Empathetic.

Required Certification/License/Registry:

• None

Tallahassee Memorial Health Care is an equal opportunity employer and drug‑free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.